Janice Townes
San Angelo,TX
Summary
Organized and reliable professional with extensive experience in accounts payable functions. Proficient in data entry, invoice processing, and maintaining precise financial records. Demonstrates strong communication and problem-solving skills, emphasizing accuracy and timely delivery of high-quality administrative support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Advocate II
Health Care Service Corporation
San Angelo, TX
03.2023 - Current
- Assisted members with healthcare inquiries, ensuring prompt and accurate responses.
- Investigated medical and pharmacy claims, resolving discrepancies to enhance member satisfaction.
- Provided customer support through phone, email and chat channels.
- Guided members through registration processes for self-help portal, facilitating access to resources.
- Educated members on benefits and accumulation details, improving their understanding and engagement.
Librarian Assistant II
Tom Green County Library
San Angelo, TX
10.2019 - 03.2023
- Assisted patrons in locating and checking out library materials, improving user experience and satisfaction.
- Maintained accurate records of borrowed and returned items to ensure accountability.
- Collaborated with team members to identify and implement improvements in library operations, contributing to a more effective service environment.
- Participated in training sessions to expand knowledge of library resources and services.
- Utilized online catalogs and technology for sorting and organizing books effectively.
Student Internship
Tom Green County Library
San Angelo, TX
08.2021 - 12.2021
- Balanced coursework and internship commitments to effectively manage time and prioritize responsibilities.
- Demonstrated enthusiasm and effective communication while embracing daily learning opportunities.
- Cultivated professional relationships with colleagues to enhance interpersonal communication skills.
- Completed assigned tasks efficiently to support daily business operations.
- Shadowed staff to gain hands-on experience and deepen understanding of industry practices.
- Reported to instructor for daily task assignments and responsibilities.
Customer Service Representative
SITEL Corporation
San Angelo, TX
02.2016 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Delivered excellent customer care by addressing requests, recommending products, and managing order processes.
- Enhanced client retention by effectively communicating service and product benefits aligned with clients' needs.
- Fostered welcoming, positive experiences for customers through attentive service and engagement.
Bookkeeper
Moses Roberts Custom Welding
San Angelo, Texas
02.2008 - 07.2016
- Ensured accuracy in accounting entries and records, supporting financial reliability.
- Executed accounting and bookkeeping services to enhance operational efficiency.
- Conducted monthly bank reconciliations, maintaining financial integrity.
- Matched orders with invoices and accurately recorded information to maintain accurate financial documentation.
Office Manager/Transaction Coordinator
San Angelo Homes Realtor
San Angelo, TX
04.2015 - 02.2016
- Prepared comprehensive buyer and seller home packets for client engagement.
- Executed general office duties, including answering multi-line phones and routing calls to ensure effective communication.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Greeted visitors at the reception area, ensuring a welcoming and professional atmosphere.
- Organized office tasks to streamline workflow and support team operations.
- Handled incoming and outgoing mail through sorting and filing processes.
- Reported maintenance issues for rental properties to relevant personnel promptly.
- Proofread documents to ensure accuracy and clarity in communications.
Education
Business - Accounting
Howard Jr College
San Angelo, TX12-2021
High School Diploma -
San Angelo Central High School
San Angelo, TX05-1986
Skills
- Customer service
- Complaint resolution
- Telephone etiquette
- Attention to detail
- HIPAA compliance
- Record keeping
- Data entry
- Microsoft Office proficiency
- Bank reconciliation
- General ledger management
- Problem solving
- Self-starter
Certification
- Certificate, Level I Business
- Certificate, Level II Business
Affiliations
- Volunteer - Bookkeeper - New Jerusalem Church
*Maintain financial books
*Prepare monthly and quarterly financial statements
*Handle money and make bank deposits
*Apols accounting software
Timeline
Customer Advocate II
Health Care Service Corporation
03.2023 - Current
Student Internship
Tom Green County Library
08.2021 - 12.2021
Librarian Assistant II
Tom Green County Library
10.2019 - 03.2023
Customer Service Representative
SITEL Corporation
02.2016 - 10.2019
Office Manager/Transaction Coordinator
San Angelo Homes Realtor
04.2015 - 02.2016
Bookkeeper
Moses Roberts Custom Welding
02.2008 - 07.2016
Business - Accounting
Howard Jr College
High School Diploma -
San Angelo Central High School