Janice Villanueva
Mansfield,Texas
Summary
Proven leader in enhancing customer satisfaction and streamlining operations, notably at BigLots, where I spearheaded cash handling improvements and team coordination. Expert in workflow optimization and employee supervision, I excel in fraud prevention and maintaining high service standards, achieving significant performance improvements. Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths.
Overview
24
24
years of professional experience
Work History
Front End Manager
BigLots
03.2023 - 06.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Production
GoodWill
01.2021 - 03.2023
- Anticipated, identified and reported production problems.
- Recorded production on log sheets with [Software]
Bakery
H.E.B.
01.2000 - 06.2010
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
Education
Associate of Science - Criminal Justice
University of Phoenix
Online06.2017
Skills
Customer Service
Employee Supervision
Staff Supervision
Performance Improvements
Fraud prevention
Administrative Skills
Workflow Optimization
Listening Skills
Cash Handling
Cash Register Operation
Schedule Management
Timeline
Front End Manager
BigLots
03.2023 - 06.2024
Production
GoodWill
01.2021 - 03.2023
Bakery
H.E.B.
01.2000 - 06.2010
Associate of Science - Criminal Justice
University of Phoenix