Janice Watson
Self
WALLAWALLA,WA
19
years of professional experience
Adaptable retail leader with extensive experience in sales, store operations, and client service. Strong in customer relations, product knowledge, and team building. Committed to creating a positive shopping experience, supporting business goals, and maintaining accurate, efficient operations.
Work History
Personal Shopper
5 Years 1 Month- Curated personalized product selections based on client preferences, budgets, and occasion requirements.
- Managed shopping lists, substitutions, and order accuracy for seamless client fulfillment.
- Coordinated store visits, pickups, and delivery timing to support efficient service completion.
- Evaluated product quality, availability, and pricing to recommend best-value alternatives.
- Organized shopping workflows to reduce delays and improve order turnaround consistency.
- Maintained detailed client notes to ensure consistent service and repeat shopping accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer delivery.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Sales Associate
11 Years 3 Months- Assisted customers with footwear selection, sizing, and fit recommendations.
- Processed sales transactions, returns, and exchanges accurately at register.
- Maintained organized merchandise displays and restocked inventory throughout sales floor.
- Trained new associates on product knowledge, customer service, and store procedures.
- Resolved customer concerns promptly to support repeat business and satisfaction.
- Recommended shoe care products and accessories to complement purchases.
- Supported daily store operations through opening, closing, and floor coverage tasks.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Store Manager
1 Year 1 Month- Directed daily store operations, ensuring consistent customer service and adherence to Claire's merchandising standards.
- Managed associate scheduling, coaching, and performance feedback to maintain effective team coverage.
- Oversaw inventory control, receiving, and stock replenishment to support product availability.
- Executed visual merchandising updates aligned with seasonal promotions and company display directives.
- Trained staff on POS procedures, transaction accuracy, and loss prevention practices.
- Resolved customer concerns promptly, maintaining service quality and protecting brand reputation.
- Coordinated opening and closing procedures, cash handling, and daily operational compliance.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Arts - Humanities
Skills
Inventory management
Project management
Customer service
Client engagement
Product knowledge
Attention to detail
Decision-making
Relationship building
Team building
Attention to detail
Accomplishments
Spent the summer after college graduation as an intern at the U.S. Department of Education.
Timeline
Personal Shopper
Self
12.2019 - 01.2025Read More
Sales Associate
Saager's Shoe Shop
09.2008 - 12.2019Read More
Retail Store Manager
Claire's Boutique
04.2006 - 05.2007Read More
Walla Walla Community College
Associate of Arts from Humanities
Read More