Janice Wilke
Maquoketa,IA
Summary
Accomplished leader at UnityPoint Health Finley Hospital, adept in strategic planning and people management, significantly enhancing team performance and patient satisfaction. Expert in operations and budget management, fostering a culture of continuous improvement and collaboration. Demonstrated success in talent acquisition and performance improvement, achieving notable increases in employee engagement and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated nursing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Director of 5 Medical Surgical
UnityPoint Health Finley Hospital
2016.02 - Current
- Developed 6 high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering over 100 employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed 6 budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked over 100 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager of 4 Medical Surgical
UnityPoint Health Finley Hospital
2013.01 - 2016.02
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained 4 schedules and monitored performance.
- Evaluated 75 employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Registered Nurse
UnityPoint Health Finley Hospital
2009.07 - 2013.01
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of over 30 new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for 20 nursing students during their clinical rotations and internships, providing valuable real-world experience and guidance to foster professional growth.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Certified Nursing Assistant
UnityPoint Health Finley Hospital
2005.11 - 2009.07
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted up to 22 patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly for a 22-bed unit.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Education
Bachelor of Science - Nursing
University of Dubuque
Dubuque, IA07.2009
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget Management
- Issues Resolution
- Talent Acquisition
- Schedule Management
- Performance Evaluation and Monitoring
- Performance Improvement
Timeline
Director of 5 Medical Surgical
UnityPoint Health Finley Hospital
2016.02 - Current
Manager of 4 Medical Surgical
UnityPoint Health Finley Hospital
2013.01 - 2016.02
Registered Nurse
UnityPoint Health Finley Hospital
2009.07 - 2013.01
Certified Nursing Assistant
UnityPoint Health Finley Hospital
2005.11 - 2009.07
Bachelor of Science - Nursing
University of Dubuque
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