Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Janice Yang

Los Angeles,CA

Summary

Dynamic hospitality professional with extensive server experience, excelling in high-volume operations and customer service. Proven ability to increase sales and enhance guest experiences through effective communication and menu expertise. Recognized for fostering a loyal customer base and achieving outstanding feedback.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Bartender

Breakfast Republic
Los Angeles, CA
04.2023 - Current
  • Developed a loyal customer base through superior customer service and consistency.
  • Managed a high-volume bar, serving over 200 customers during peak hours.
  • Trained new bartenders on drink preparation, bar equipment use, and customer interaction best practices.
  • Worked with all team members to ensure guest's meals were presented in a timely manner, regardless of position.

Server/Bartender

Flemings Steakhouse
Los Angeles, CA
01.2023 - 03.2025
  • Recommended wine pairings and dessert with dishes to provide a unique and tailored experience for both current guests, and new guests, while increasing target sales by 10%.
  • Maintained an extensive knowledge on menu ingredients to ensure dietary restrictions of guests were always followed.
  • Received outstanding feedback from guests regarding friendly attitude and professionalism in handling their orders.
  • Mixed and served alcoholic beverages based on client requests, and recommended the best drinks and house specials to new customers.

Lead Server

Sixth Avenue Wine Seller
Seattle, WA
05.2004 - 08.2019
  • Increased sales by 30% within first two years.
  • Assisted in developing and implementing new service procedures that increased efficiency.
  • Managed a team of 5 servers to ensure timely and efficient service during peak hours.

Education

BACHELOR'S -

University of Washington

Skills

  • Multitasking ability
  • Problem solving
  • Effective communication
  • Adaptability and flexibility
  • High-volume operations
  • Bar equipment handling
  • Wine expertise

Certification

  • Servsafe certification
  • TIPS certification

Timeline

Lead Bartender

Breakfast Republic
04.2023 - Current

Server/Bartender

Flemings Steakhouse
01.2023 - 03.2025

Lead Server

Sixth Avenue Wine Seller
05.2004 - 08.2019

BACHELOR'S -

University of Washington

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