Janice M Melo
FRESNO,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Big Lots
01.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. Increased sales by 10%
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Manager
99 Cents Only Stores LLC
10.2017 - 06.2021
- Built positive and productive relationships with store and field leadership.
- Supervise 12 to 15 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Retail District Manager
National Store
10.2011 - 08.2017
- Responsible for overseeing ten stores from Modesto to Fresno, CA.
- Controlled store inventory and reviewed cash handling and operations reports.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Store Manager
99 Cent Only Store
03.2010 - 10.2011
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased profits 10% through effective sales training and troubleshooting profit loss areas
Retail Store Manager
Dollar Tree
02.2008 - 02.2010
- Responsible for supervising 15 to 20 employees.
- Improved and controlled inventory Shrink which decreased 2 to 3% per year.
- Recruited, hired and help developed assistant managers for district.
- Trained team members in successful strategies to meet operational and sales targets.
Retail District Manager
Susie's Deals
01.2002 - 01.2008
- Responsible for supervising 7 to 15 stores, traveling from Bakersfield to Sacramento.
- Recruited, hired, and developed all store managers,and assistant store managers for district.
- Oversaw district operations, controlled inventory shrinkage, maintained payroll budgets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Associate of Arts - Business Administration And Management
Santa Barbara Business College - Santa Maria
Santa Maria, CA06.1982
Skills
- Administrative Management
- Verbal and Written Communication
- Customer Service Management
- Operations management
- Strategic planning
- Budgeting
- Recruitment and Hiring
- Decision Making
- Team Leadership
- Shift Checklists
- Customer Service
- Planogram Execution
Accomplishments
- Uncovered and eliminated security issues, reducing shrinkage.
- Reduced labor costs 5 % by revamping schedule.
- Promoted to District Manager in only 12 months.
- Improved efficiency of weekly paperwork, saving 10 hours per week.
- Supervised team of 200 staff members.
Family, Pets, Hiking, Boating and Car Mechanics
Spending time with family and my pets which include hiking or boating with them.
Also enjoy working on cars..
Timeline
Store Manager
Big Lots
01.2022 - Current
District Manager
99 Cents Only Stores LLC
10.2017 - 06.2021
Retail District Manager
National Store
10.2011 - 08.2017
Retail Store Manager
99 Cent Only Store
03.2010 - 10.2011
Retail Store Manager
Dollar Tree
02.2008 - 02.2010
Retail District Manager
Susie's Deals
01.2002 - 01.2008
Associate of Arts - Business Administration And Management
Santa Barbara Business College - Santa Maria