Janicette Peralta

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.

• Created promotional campaigns online and organized special events for the restaurant, hired and on-boarded new employees, responsible for financial accounting of managed shifts and events
• Online, in-person, and telephone engagement with customers with focus on guest satisfaction and retention.

• Manage daily operations (i.e. resident satisfaction, accounting,leasing and marketing) for twenty-one building portfolio of off-campus student housing rental properties.

• Guide Leasing Team and approve marketing initiatives, assign individual and team leasing goals, and execute staffing changes.

• Review facilities maintenance performance to monitor resident satisfaction, work order completion rate, property expenses, capital improvements, etc.

• Weekly and monthly reporting on each property’s financial activity and performance to ownership and Asset corporate management team.

• Front line customer service specialist; Assisted in customer product selection, introduced customers to new and cross-sale products, drove sales through professional customer interactions, extensive product knowledge, and suggestive selling.

• Assisted in creation and implementation of social media presence for the restaurant
• Instructed and trained restaurant staff on social media engagement and account management.