Janie Andres-Barnette
Houston,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Technician/Phlebotomist
Kelsey-Seybold Clinic
07.2021 - Current
- Perform venipunctures and capillary punctures.
- Entered patient test results.
- Performed Point-Of-Care Testing.
- Mastered Epic program.
- Properly identified patients for Check-In process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Properly labeled patient specimens.
- Packed and sent out specimens with carrier.
Floral Associate
H-E-B
06.2016 - 07.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Mentored and coached other team members to meet daily sales goals.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided quotes to customers for purchase of products.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Maximized customer interactions by promptly identifying needs and wants.
Apparel Associate
Academy Sports + Outdoors
08.2015 - 06.2016
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Created impactful store displays and merchandising layouts to maximize sales.
- Selected, recommended and located merchandise based on customer needs and desires.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Education
Associate Of Applied Science -
Lone Star College System
Houston, TX12.2023
Certification - Phlebotomy
Coastal Carolina Community College
Jacksonville, NC06.2019
High School Diploma -
Waltrip High School
Houston, TX05.2015
Skills
- Specimen Processing
- Critical Thinking
- Data Verification
- Blood Sample Collection
- Support Services
- Biohazardous Waste Disposal
- Complex Problem-Solving
- OSHA Regulations
- Customer Satisfaction
- Customer Service Standards
- Quality Patient Care
- Positive Patient Experiences
- Phlebotomy Function
Certification
Certified Phlebotomy Technician (CPT)October 2020 to October 2023ASCP CertifiedBasic Life Support (BLS)April 2021 to April 2023
Timeline
Patient Service Technician/Phlebotomist
Kelsey-Seybold Clinic
07.2021 - Current
Floral Associate
H-E-B
06.2016 - 07.2021
Apparel Associate
Academy Sports + Outdoors
08.2015 - 06.2016
Associate Of Applied Science -
Lone Star College System
Certification - Phlebotomy
Coastal Carolina Community College
High School Diploma -
Waltrip High School
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