Janie Conner
Dayton,OH
Summary
Dynamic and detail-oriented professional with experience at Ecosox and USI Insurance excelling in customer service and data entry. Proven ability to enhance client satisfaction and streamline processes while maintaining confidentiality. Skilled in Microsoft Office and adept at managing multiple priorities to achieve timely results. Committed to fostering positive customer relationships.
Overview
2026
2026
years of professional experience
Work History
Clerical Associate
JAG Companies LLC Dba Ecosox
West Carrollton OH
10.2013 - 01.2026
- Processed incoming and outgoing communications, taking product orders. Handling customer complaints and returns.
- Assisted in data entry tasks, ensuring accuracy in record-keeping and compliance with company standards.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted walk in customers with purchases.
- Processed sales through POS system
- Restocked retail stock
Insurance Customer Service Representative
USI Insurance Services LLC/Wells Fargo Insurance
Dayton, OH
2005 - 2013
- Assisted clients with policy inquiries and claims processes to enhance customer satisfaction.
- Processed insurance applications, ensuring accuracy and compliance with company standards.
- Collaborated with team members to streamline customer service workflows and improve response times.
- Educated clients on policy features and benefits to facilitate informed decision-making.
- Resolved customer complaints efficiently, maintaining positive relationships and retention rates.
- Utilized CRM software to track interactions and follow up on outstanding issues effectively.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
High School Diploma -
Cumberland County High School
Crossville, TNSkills
- Reception duties
- Microsoft office
- Work prioritizatio
- Confidentiality
- Data entry
- Customer service
- Invoice processing
- Point of sale equipment
- Restocking merchandise
- Maintaining workspace
Timeline
Clerical Associate
JAG Companies LLC Dba Ecosox
10.2013 - 01.2026
Insurance Customer Service Representative
USI Insurance Services LLC/Wells Fargo Insurance
2005 - 2013
High School Diploma -
Cumberland County High School