Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Janie Diaz

Kerrville,TX

Summary

Hardworking Bilingual employee with customer service, multitasking, and time management abilities. I am a Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills. Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Chilis Resturant
Kerrville, TX
12.2024 - Current
  • Delivered exceptional customer service to enhance satisfaction levels.
  • Responded promptly to guest inquiries and complaints, maintaining professionalism.
  • Executed opening and closing duties, including setting up dining area and restocking supplies.
  • Maintained transaction records in compliance with legal and company standards.
  • Collaborated with restaurant staff to optimize operational efficiency.
  • Adhered to health and safety guidelines during food preparation and service.
  • Operated POS terminals for order input, bill splitting, and total calculations.
  • Assessed customer needs by circulating within assigned areas, prioritizing tasks effectively.

Patient Care Technician

Peterson's Medical Regional Center
Kerrville , TX
01.2022 - 08.2023
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Assisted with patient admissions, discharges and transfers.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Patient Care Technician

Windcrest Rehab and Nursing Home
Fredericksburg , Texas
09.2018 - 02.2021
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted with patient admissions, discharges and transfers.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

Manufacturing Technician

James Avery Jewelry
Fredericksburg, TX
04.2017 - 09.2018
  • Analyzed data from production logs in order to identify areas needing improvement.
  • Followed detailed instructions from engineering personnel during production runs.
  • Kept production logs and maintained job material inventory.
  • Coordinated with cross-functional teams to resolve production issues.
  • Documented all process deviations and reported them to the supervisor.
  • Collaborated with team members to promptly accomplish tasks and meet deadlines.
  • Provided technical support to other manufacturing technicians and new employees.
  • Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
  • Planned work assignments according to worker performance, machine capacity or anticipated delays.
  • Evaluated final products for quality and compliance with product standards.

Education

High School Diploma -

Fredricksburg HS
Fredericksburg, TX
02-2020

Some College (No Degree) - Nursing Administration

Pima Community College
Tucson, AZ

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Time management
  • Multi-tasking
  • Microsoft Office
  • Patient Care
  • Excel

Languages

English
Professional
Spanish
Professional

Certification

CWJC( Christian Women Job Corp)

Nov 4 2024

References

References available upon request.

Timeline

Server

Chilis Resturant
12.2024 - Current

Patient Care Technician

Peterson's Medical Regional Center
01.2022 - 08.2023

Patient Care Technician

Windcrest Rehab and Nursing Home
09.2018 - 02.2021

Manufacturing Technician

James Avery Jewelry
04.2017 - 09.2018

High School Diploma -

Fredricksburg HS

Some College (No Degree) - Nursing Administration

Pima Community College

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