Janie Garcia
Mission,TX
Summary
Professional with expertise in fraud detection and client relationship management, consistently exceeding KPIs through effective conflict resolution and high-volume call management. Proven ability to deliver tailored solutions while providing empathetic support in sensitive financial situations. Dedicated to leveraging active listening skills to enhance customer service in dynamic environment.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
CNA
Valley Regional Hospital
Brownsville, Texas
08.2018 - 05.2022
- provides direct, hands-on care to patients, helping with daily activities like bathing, dressing, eating, and using the restroom, while also monitoring vital signs (blood pressure, pulse, temperature) and reporting changes to nurses, ensuring patients are safe, comfortable, and clean
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
BANK OF AMERICA
Representative Services
- Managed high call volumes efficiently with multi-screen systems and call center technology.
- Utilized active listening and de-escalation techniques to resolve complex customer issues.
- Maintained top-tier performance scorecard by adapting to new policies swiftly and effectively.
Retail Sales Associate
TJMAXX
Brownsville, Texas
08.2012 - 05.2013
- Processed customer transactions, ensuring accuracy and security at point of sale.
- Delivered expert product knowledge and personalized consultations to drive sales.
- Maintained exceptional service standards while managing high customer volumes.
- Contributed to daily store operations, including inventory management and visual merchandising.
Education
Some College (No Degree) - Certified Nursing Assistant
Texas State Technical
HarlingenSkills
- Patient care
- Vital sign monitoring
- Infection control
- Medical record documentation
- Healthcare compliance
- Customer relationship management
- Active listening, empathy
- Conflict resolution
- Attention to detail
- Customer service and sales
- Retail operations
- Analytical skills
- Technical proficiency
- Bilingual (English and Spanish)
Certification
certified nurse assistant
Timeline
CNA
Valley Regional Hospital
08.2018 - 05.2022
Retail Sales Associate
TJMAXX
08.2012 - 05.2013
BANK OF AMERICA
Representative Services
Some College (No Degree) - Certified Nursing Assistant
Texas State Technical