Janie Gonzales
Humble
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Front Desk Specialist
Texas Children's Hospital
Houston
11.2013 - Current
- Attending to patients
- Typing and delivering urgent messages to the Dr and nurses
- Copies, disturbing faxes, transferring phone calls to the appropriate person
- Updating all info in the patients chart before the next appointment
- Getting patients to sign paperwork
- Making sure all info is accurate and up to date
- Making sure the patients needs are all met before going to the back to be seen.
- Scheduling and cancelling appointments
- Verify insurance
- Going above and beyond for the patients! Making sure everyone who may have not came in with a smile Leaves with one!
Medical Records Custodian / Scanning Specialist
Dynamic Orthotics Prosthetics
Houston
10.2009 - Current
- Process medical records request whether if it's from a Physicians office or the actual patient.
- I also process request for Dr's, Social Security, Law Firms Offices, Courts of the States.
- I'm also responsible for all Rx's that come through all day, faxes, copies, answering multi phone lines.
- Filing preparing charts for appointments, making sure all information is accurate and updated.
- I also retrieve any information we may need for the appointment.
Medical Records Release of Information Specialist
University of Texas
Houston
01.2006 - Current
Retail Cashier
Palais Royal
Houston
01.2008 - 09.2009
Medica Records Scanning Specialist
River Oaks Imaging & Diagnostic
Houston
01.2003 - 01.2005
Front Desk Receptionist
Baylor Eye Consultants
Houston
01.1997 - 01.1999
Education
High School -
Austin High School
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Proficient
- Ability to multi-task
- Self Motivated
Additional Information
Maintain the Jewelry Department, Simi Authorizer, Putting out merchandise on a daily basis., Providing every customer with excellent customer service., Process Medical Records request for:, Insurance company claims, Social Security claims, Attorney Offices, Disability claims, Physicians offices, Government agencies, Courts of the State, Patients in office, Faxes, Copies, Answer busy multi. phone lines, Basic front office duties, Provide every customer with excellent customer service, Responsible for providing Radiologist assistance in his office., Hanging up x-ray films, Calling other physicians offices for medical reports retrieval, Call patients back for follow up visit, M.R. correspondence as follows:, Faxes, Copies, Answer multi phone lines, Filing patient record retrievals, Provide excellent customer service, Sign in patients/Data entry, Schedule appointments, Answer PBX system, Verify insurance plans, Photo copy duties, Prepare charts for the next day appointments, Microsoft Proficient, Spanish second language (basic-familiar), Ability to multi-task, Self Motivated
Timeline
Front Desk Specialist
Texas Children's Hospital
11.2013 - Current
Medical Records Custodian / Scanning Specialist
Dynamic Orthotics Prosthetics
10.2009 - Current
Retail Cashier
Palais Royal
01.2008 - 09.2009
Medical Records Release of Information Specialist
University of Texas
01.2006 - Current
Medica Records Scanning Specialist
River Oaks Imaging & Diagnostic
01.2003 - 01.2005
Front Desk Receptionist
Baylor Eye Consultants
01.1997 - 01.1999
High School -
Austin High School