Ashley Nelson
Summary
Driven Medical professional with well-rounded knowledge about front desk reception duties,Insurance knowledge and customer care. Looking to utilize my prior experience in the medical field to provide patients with top-notch services, actively support the team and achieve the organization’s mission.
Overview
15
15
years of professional experience
Work History
Front Desk Specialist
Advanced Urology
Bethpage, NY
11.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated seamless communication between patients and medical staff, enhancing overall patient experience.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and organizational standards.
- Trained new front desk staff on procedures and software systems for improved efficiency.
- Facilitated patient check-in and check-out processes to enhance operational efficiency
- Processed patient copayments and outstanding balances efficiently.
- Managed incoming phone calls to ensure efficient communication and customer service.
- Managed communication by answering messages and forwarding inquiries to the doctor as necessary.
- Processed prescription renewal requests to ensure timely medication access.
Patient Representative
Ivy Rehab
Garden City, NY
10.2023 - 09.2024
- Check patients in /schedule appointments/ answer phones
- Verify insurance/send out authorization request
- Collet copays
- Check and send out faxes
Associate Physician Account Representative
Northwell Health
New Hyde Park, NY
07.2019 - 09.2023
- Responsible for Medicaid hospital billing, both inpatient and outpatient billing of all 50 states
- Responsible for insurance follow up and insurance verification
- Responsibilities included maintaining insurance account receivables for multiple hospitals and payers
- Followed up with insurance companies on unpaid or denied claims
- Resolved claim errors and re-submitted claims in an appropriate time frame for reimbursement
- Documented all accounts with accuracy
- Inform management of payor issues
- Made requests to management for account closing or adjustments
- Collected payments from third party insurance carriers and patients
- Resolved any issues relating to the physician account
Medical Receptionist/Medical Assistant
South Shore Women’s Medical (Obgyn)
Rockville Centre, NY
10.2016 - 07.2019
- Check patients in and out of the office
- Answer phone calls and make appointments
- Collect copays
- Take patients medical history and vitals
- Collect specimens, when needed
- Assist Doctors with medical procedures
- Clean and sanitize equipment
- Responsible for ordering all office supplies
Dietary Aide
Winthrop Hospital
Mineola, NY
11.2015 - 10.2016
- Pass food trays out to patients
- Hand out food menus to patients
- Pick up all dirty trays in each room
- Make sure menus are filled out then Collect all patient menus
Medical Assistant
Joint Relief Associates
Massapequa, NY
10.2013 - 11.2015
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Escort patients to the exam
- Put patients' medical information into the system
- Assistant Physician with medical procedures
Medical Assistant
Advanced Neurology
Garden City, NY
05.2011 - 11.2013
- Recorded patients' medical history, vital statistics or information such as test results in medical records
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measured their vital signs, weight, and height
- Escort patients to exam room and prepare them for physician
- Pull charts
Education
High School Diploma - Medical Assistant Certificate
Skills
- Communication Skills
- Customer Service
- Ability to handle multiple tasks
- Power Point
- Microsoft Word
- Medisoft
- Advanced Excel
- Insurance Verification
- EMR
- Workflow
- All-scripts
- Epic
- Prior Authorizations
- Centricity
Timeline
Front Desk Specialist
Advanced Urology
11.2024 - Current
Patient Representative
Ivy Rehab
10.2023 - 09.2024
Associate Physician Account Representative
Northwell Health
07.2019 - 09.2023
Medical Receptionist/Medical Assistant
South Shore Women’s Medical (Obgyn)
10.2016 - 07.2019
Dietary Aide
Winthrop Hospital
11.2015 - 10.2016
Medical Assistant
Joint Relief Associates
10.2013 - 11.2015
Medical Assistant
Advanced Neurology
05.2011 - 11.2013