Madeleine Cooper
WALLEDLAKE
Summary
Dedicated Front Desk Specialist with exceptional customer service skills. Proven ability to manage front desk operations efficiently, ensuring prompt patient check-in and effective appointment scheduling.
Overview
5
5
years of professional experience
Work History
Front Desk Specialist
Oakland Community Health Network
01.2026 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate electronic health records for patient information management.
- Collaborated with healthcare staff to coordinate patient referrals and follow-up appointments.
Nurse Assistant
Henry Ford Hospital
07.2021 - 04.2026
- Assisted nursing staff with patient care, ensuring comfort and safety during procedures.
- Monitored vital signs and reported changes to medical team for prompt intervention.
- Administered medications as directed, maintaining compliance with hospital protocols.
- Educated patients on post-operative care, enhancing recovery outcomes through clear communication.
- Collaborated with interdisciplinary teams to streamline patient workflows and improve service delivery.
- Improved patient comfort by providing compassionate and attentive care.
Peer Support Specialist
Common Ground
07.2021 - 01.2026
- Provided emotional support to individuals navigating mental health challenges.
- Facilitated peer support groups, promoting shared experiences and healing.
- Developed individualized recovery plans in collaboration with clients.
- Educated clients on available resources and community services.
- Monitored client progress, adjusting support strategies as needed.
- Collaborated with healthcare professionals to ensure comprehensive care.
- Trained new staff on peer support best practices and protocols.
- Advocated for clients' needs within service systems and community programs.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Education
High School Diploma -
T C Williams High School
Alexandria, VA06-1989
Skills
- Building relationships
- Scheduling appointments
- Customer service
- Problem-solving skills
- Listening skills
- Hospitality services
- Time management
- Guest services
- Microsoft office
- Training and mentoring
- Administrative skills
- Team building
- Safety and security procedures
- Front desk management
- Guest accommodations
- Documentation
- Guest relations
- Clerical duties
- Front office support
- Registration
- Automated telephone systems
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Punctual and reliable
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Dependability
- Customer satisfaction
- Reliable and punctual
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer and client relations
- Verbal and written communication
- Call answering and routing
- Detail-oriented
- Verbal communication
- Relationship building
- Computer proficiency
- Task prioritization
- Greeting and seating clients
- Billing and invoicing
- Interpersonal skills
Timeline
Front Desk Specialist
Oakland Community Health Network
01.2026 - Current
Nurse Assistant
Henry Ford Hospital
07.2021 - 04.2026
Peer Support Specialist
Common Ground
07.2021 - 01.2026
High School Diploma -
T C Williams High School