Open To Work
Shannon Schmidt
Waterloo,IA
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Front Desk Specialist
Cedar Valley Digestive Health
Waterloo, IA
06.2024 - Current
- Oversaw patient welcoming and check-in operations to ensure a seamless and positive experience.
- Managed appointment scheduling processes using electronic health record systems to ensure timely patient access.
- Ensured protection of patient confidentiality to uphold trust and compliance with regulations.
- Managed high call volumes by directing inquiries to appropriate departments for efficient issue resolution.
- Analyzed and adjusted employee availability and customer schedules to achieve optimal load levels for appointment management.
Patient Referral Coordinator
MercyOne Medical Center
Waterloo, IA
06.2007 - 06.2024
- Managed referral processes to improve scheduling accuracy and patient experience.
- Refined referral workflows to support timely patient care and improve overall service delivery.
- Tracked referral statuses and engaged with patients to ensure prompt access to necessary healthcare services.
- Established and maintained effective relationships with local healthcare providers to facilitate seamless patient transitions.
- Engaged with referring physicians to foster collaboration and drive referral growth.
- Worked closely with healthcare providers to meticulously document referrals, enhancing accuracy and completeness.
- Managed scheduling of tests and procedures for patients, optimizing appointment availability and patient flow.
- Contributed to team discussions focused on sharing best practices to improve operational efficiency.
Education
Associate of Science - Medical Secretary
Hawkeye Community College
Waterloo, IASkills
- Building relationships
- Scheduling appointments
- Customer service
- Problem-solving skills
- Microsoft office
- Credit and cash payments
- Punctual and reliable
- Multitasking Abilities
- Active listening