Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Timeline
Generic

Kristin Horace

Sumter,SC

Summary

Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Specialist

Lowcountry Urgent Care
09.2024 - Current
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
  • Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.

Call center representative

Foundever
07.2023 - Current
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates call to supervisor when necessary and appropriate

Deli associate

IGA
08.2022 - 06.2023
  • Prepares food for customers
  • Pricing and packaging items
  • Completed large catering orders for different clients and organizations

Certified phlebotomist

Colonial Health Care
04.2022 - 08.2022
  • Collect blood from patients and prepare the samples for testing
  • Performs screening tests and reports results
  • Collects nonblood specimens such as urine, sputum, and throat swabs for laboratory testing

Specimen Collector

LabCorp
02.2021 - 03.2022
  • Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
  • Supported interdisciplinary collaboration among healthcare professionals, ensuring timely communication of pertinent information related to patient care needs.
  • Improved specimen collection efficiency by implementing standardized procedures and guidelines for staff.
  • Printed results reports and submitted for review.

Crew Member

McDonald's
04.2017 - 04.2019
  • Making and serving orders at front counter, and helping customers through the ordering process which included operating a cash register, running the drive-thru
  • Keeping our workspace and our guest service area neat and clean

Education

Certified Phlebotomist - Phlebotomy

Central Carolina
Sumter, SC
04.2022

Highschool Diploma - Basic Studies

Crestwood High
Sumter, SC
06.2017

Skills

  • Phlebotomy
  • Venipuncture
  • Excellent oral communication
  • Excellent written communication
  • Time management
  • Laboratory Experience
  • Self-motivated
  • Teamwork
  • Effective communication
  • Collaboration
  • Familiarity with Insurance procedures
  • Policy evaluation
  • Client evaluation
  • Client advocacy
  • Customer service
  • Medical Terminology
  • Scheduling appointments
  • Customer Service
  • Problem-solving skills
  • Hospitality services
  • Credit and cash payments
  • Cash Handling
  • Listening Skills
  • Microsoft Office
  • Administrative Skills
  • Safety and security procedures
  • Front Desk Management
  • Documentation
  • Guest accommodations
  • Oral and written communications
  • File Management
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Flexibility
  • Active Listening
  • Effective Communication
  • Call Answering and Routing
  • Adaptability and Flexibility
  • Verbal Communication
  • Office Administration
  • Computer Proficiency
  • Team building
  • Microsoft Office proficiency
  • Data Entry
  • Greeting and Seating Clients

Professional Highlights

  • Phlebotomy
  • Venipuncture
  • Excellent oral, written communication, and time management skills
  • Laboratory Experience
  • Self-motivated, able to work independently or in a team
  • Communicate & collaborate effectively with co-workers at all levels
  • Familiarity with Insurance procedures
  • Determines specifics of policies
  • Ability to evaluate prospective clients
  • Effective client advocating skills
  • Customer service skills
  • Medical Terminology

Certification

  • Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
  • First Aid Certification – American Red Cross or St John Ambulance.

Timeline

Front Desk Specialist

Lowcountry Urgent Care
09.2024 - Current

Call center representative

Foundever
07.2023 - Current

Deli associate

IGA
08.2022 - 06.2023

Certified phlebotomist

Colonial Health Care
04.2022 - 08.2022

Specimen Collector

LabCorp
02.2021 - 03.2022

Crew Member

McDonald's
04.2017 - 04.2019
  • Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
  • First Aid Certification – American Red Cross or St John Ambulance.

Certified Phlebotomist - Phlebotomy

Central Carolina

Highschool Diploma - Basic Studies

Crestwood High
Kristin Horace