Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marsiana Miller

Atlanta,GA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Assistant/Front Desk Coordinator

Atlanta Ropheka Medical Center
02.2023 - Current


  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Customer Service Cashier

Ross Dress for Less
10.2023 - 01.2024


  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Nutrition Assistant

Clayton County Public Schools
02.2023 - 07.2023


  • Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
  • Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Conducted food safety inspections to maintain high hygiene standards, ensuring safety.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.

Receptionist Administrator

Nak Union Behavioral Health
03.2021 - 05.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Medical Assistant Certification -

Uei
Morrow, GA
08.2024

High School Diploma -

North Clayton High School
College Park, GA
05.2021

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Direct Patient Care
  • Phlebotomy
  • Reliable team player
  • Compassionate
  • CPR
  • Phlebotomy Techniques
  • Patient Assessments
  • Insurance Verification
  • Professionalism and Ethics
  • Laboratory Specimen Collection
  • First Aid
  • Patient Management
  • Inventory and supply management
  • Payment Collection
  • pH testing
  • Product Knowledge
  • Problem-Solving
  • Customer Assistance
  • Specimens collection and processing

Certification

  • RMA - Registered Medical Assistant

Timeline

Customer Service Cashier

Ross Dress for Less
10.2023 - 01.2024

Medical Assistant/Front Desk Coordinator

Atlanta Ropheka Medical Center
02.2023 - Current

Nutrition Assistant

Clayton County Public Schools
02.2023 - 07.2023

Receptionist Administrator

Nak Union Behavioral Health
03.2021 - 05.2022

Medical Assistant Certification -

Uei

High School Diploma -

North Clayton High School

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Marsiana Miller