Kristin Hernandez
Marengo,USA
Summary
Highly motivated Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Coordinator
Metro Infectious Disease Consultants
02.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Answered customer telephone calls promptly and appropriately handled needs.
Office Manager
New Colonial IV Landscape, LLC.
01.2014 - Current
- Invoice/billing
- Creating and update all contracts
- Communicating with customers via email & phone
- Bookkeeping
- Spreadsheets & Data Entry
- Maintain & order supplies
Front Office Representative
Amita Health Pediatric Specialty Group
08.2018 - 02.2020
- Answering phones
- Scheduling new and follow up patients
- Collecting co-payments/past due balances
- Verifying insurance plans
- Customer Service
Unit Secretary & PCT II
Amita St. Alexius Medical Center
08.2013 - 08.2018
- Assisted physician order management
- Executive & Administration support
- Patient centered care focused on feeding, vital signs, and clinical care
- Preceptor
- Maintain & order supplies
Unit Secretary & PCT II
Amita St. Alexius Medical Center
01.2013 - 08.2013
- Assisted Physician order management
- Communicating with patients & family directly
- Maintain & order supplies
- Coordinate with Patient Coordinator to maintain productivity
Education
High School -
Marengo Community High School
01.2006
Skills
- Office Management
- Records keeping
- Customer relations & communications
- MS (word, excel, power point)
- QuickBooks
- Scheduling & Calendar Management
- Accuracy & good attention to detail
- Self Motivated
- Organized
- Ability to multitask
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Direct patient care
- Patient-focused care
- Electronic medical records
Certification
BLS Certified
- Certified Nursing Assistant (CNA)
- Patient care Assistant (PCA)
Timeline
Medical Assistant/Front Desk Coordinator
Metro Infectious Disease Consultants
02.2020 - Current
Front Office Representative
Amita Health Pediatric Specialty Group
08.2018 - 02.2020
Office Manager
New Colonial IV Landscape, LLC.
01.2014 - Current
Unit Secretary & PCT II
Amita St. Alexius Medical Center
08.2013 - 08.2018
Unit Secretary & PCT II
Amita St. Alexius Medical Center
01.2013 - 08.2013
High School -
Marengo Community High School
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