Kelly Leibfried
Plastic Surgery Aesthetics- Dr. Erin Kennedy
Potosi,WI
16
years of professional experience
Experienced medical office professional with 15+ years of experience in patient care coordination, scheduling, front desk operations and medical office administration. Experienced in managing appointments, patient records, insurance verification and authorizations, billing and payments, and coordinating procedures. Dependable, organized and detail-oriented with strong communication skills and the ability to work independently while providing professional and compassionate patient services.
Work History
Medical Office Coordinator/Front Desk Receptionist
6 Years 1 Month- Coordinated surgical procedures and appointments.
- Managed insurance verification, prior authorizations, and eligibility checks for surgical and aesthetic services.
- Maintained accurate patient records, intake forms, and chart documentation.
- Monitored office supplies, medical forms, and front desk processes to support efficient operations.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Review fees and financial policies.
- Handle payments and daily deposits.
- Assist with clinical/procedure-related tasks.
- Work independently in a small medical practice.
Receptionist/ Insurance Clerk
9 Years 8 Months- Greeted and checked in patients while providing professional and friendly customer service.
- Maintained accurate patient information and protected confidential medical records in accordance with HIPAA regulations.
- Verified insurance eligibility, coverage and benefits.
- Communicated with patients and staff to ensure a smooth and efficient office experience.
- Answered phone promptly and directed incoming calls to correct offices.
Education
- Medical Coding Specialist
Skills
Insurance Verification & Authorizations
Billing & Payment Processing
Patient scheduling
Surgical/Procedure Coordination
Office management
HIPAA compliance
Customer service
Strong Organizational Skills
Timeline
Medical Office Coordinator/Front Desk Receptionist
Plastic Surgery Aesthetics- Dr. Erin Kennedy
09.2020 - CurrentRead More
Receptionist/ Insurance Clerk
Medical Associates
01.2011 - 09.2020Read More
Southwest Wisconsin Technical College
from Medical Coding Specialist
Read More