Lorena Rangel
San Antonio
Summary
Detail-oriented professional with a passion for patient care and administrative excellence. Recognizes the importance of effective communication and teamwork in fostering positive patient experiences. Brings a proactive approach and strong problem-solving skills to support healthcare teams and improve operational workflows.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Pulmonary Consultants of San Antonio
San Antonio
03.2025 - 12.2025
- Greeted patients and visitors with professionalism and courtesy.
- Managed appointment scheduling and maintained the assigned physicians calendar.
- Answered phone calls, directing inquiries to appropriate departments.
- Insurance verification, data entry, authorization if needed, double checking charts for relevant medical records, sending out medical records request
Medical CSR / Case Management (Remote)
McKesson / RemX
10.2024 - 01.2025
- Verified insurance coverage, processed authorizations, and assisted with billing inquiries.
- Provided patient and provider support for case management services.
Medical Records Specialist I
GI Alliance / Gastroenterology Consultants of San Antonio
11.2023 - 07.2024
- Maintained EMRs and paper charts, ensuring HIPAA compliance.
- Processed record requests and supported provider documentation needs.
Medical Records Clerk
Pulmonary Consultants of San Antonio
04.2022 - 10.2022
- Organized medical records and supported patient intake and insurance verification.
- Assisted with billing records and documentation.
Lead Medical Assistant
Medico Dental & Medical
11.2017 - 10.2019
- Supervised daily office operations, including billing, collections, and insurance authorizations.
- Trained staff on intake procedures, EMR updates, and safety protocols.
- Assisted with vitals, injections, wound care, and lab specimen collection.
Medical Assistant
Palo Alto Medical Health
11.2016 - 11.2017
- Checked in patients, verified insurance, and collected payments.
- Assisted providers with procedures and maintained exam rooms and supplies.
Education
Medical Assistant Diploma -
Southwest School of Business & Technical Careers
Skills
- Billing & Collections
- Insurance Verification & Authorizations
- EMR/EHR Management
- Medisoft
- HIPAA Compliance
- Patient Intake
- Vitals
- Documentation
- Injections
- Phlebotomy
- Basic Wound Care
- Staff Training
- Workflow Coordination
- Microsoft Office Suite
- Time Management
- Customer service
- Customer relationship management
- Attention to detail
- Effective communication
- Professionalism
- Problem solving
- Team collaboration
Awards And Volunteer Work
- Recognized for Outstanding Customer Service & Team Contribution
- Kindred Elementary School
Timeline
Front Desk Receptionist
Pulmonary Consultants of San Antonio
03.2025 - 12.2025
Medical CSR / Case Management (Remote)
McKesson / RemX
10.2024 - 01.2025
Medical Records Specialist I
GI Alliance / Gastroenterology Consultants of San Antonio
11.2023 - 07.2024
Medical Records Clerk
Pulmonary Consultants of San Antonio
04.2022 - 10.2022
Lead Medical Assistant
Medico Dental & Medical
11.2017 - 10.2019
Medical Assistant
Palo Alto Medical Health
11.2016 - 11.2017
Medical Assistant Diploma -
Southwest School of Business & Technical Careers