Dayana Sierra
Union City,United States
Summary
Dedicated and results-driven professional with a robust background in management and customer service within the medical field, consistently delivering high-quality support in fast-paced healthcare environments while prioritizing a patient-centered approach. Expertise as a Scheduling Coordinator includes managing complex, high-volume calendars and optimizing provider schedules to ensure balanced workloads and maximum productivity. Known for exceptional coordination of patient appointments, minimizing scheduling conflicts, and enhancing the overall patient experience through effective communication with professionalism and empathy. Reliable team member thriving in dynamic settings, adept at identifying inefficiencies and implementing practical solutions that drive continuous improvement while fostering positive relationships with patients, providers, and colleagues.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist / Office Co-leader
Advanced Medical Group
Jersey City, NJ
05.2023 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted patients, ensuring a welcoming and supportive environment.
- Scheduled appointments using electronic health record (EHR) system, optimizing workflow for medical staff.
- Processed patient registrations and insurance verifications accurately, enhancing administrative efficiency.
- Coordinated with healthcare providers to relay critical patient information promptly.
- Implemented new front desk procedures that improved patient check-in times by streamlining processes.
- Trained junior receptionists on office policies and software systems, fostering team collaboration.
- Oversaw daily operations of front desk area, maintaining organization and compliance with safety protocols.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Organized, maintained and updated information in computer databases.
Scheduling Coordinator
Hackensack Meridian Health Palisade Medical Center Breast Center
North Bergen, NJ
02.2023 - 05.2023
- Greet each patient and visitor courteously and respectfully
- Patient Registration
- Check out patient appropriate
- Insurance Verification
- Costumer service
- Contact patient to confirm or reschedule any medical appointment
- Obtain and scanned any patient information
- Avoided overbooking and errors through proactive communication about new appointments and schedule changes.
- Managed schedules with daily bookings, availability determinations and rescheduling.
- Empowered employees to independently resolve problems and disputes.
- Supported management with recommendations on staffing and procedural changes.
- Motivated employees to continuously grow knowledge and enhance abilities.
- Created and maintained office documentation and manuals.
- Resolved escalated patient complaints and answered questions regarding policies and procedures.
- Preserved patient loyalty by quickly and completely resolving complaints.
Patient Registration Clerk
Sanitas Medical Center
Union City, NJ, United States
09.2020 - 12.2021
- Greet each patient and visitor courteously and respectfully.
- Register patients accurately and in a timely manner making sure all information is correct, insurance is verified at the time of registration and all applicable signatures are obtained.
- Monitor patient wait times both before and after registration keeping them notified of any delays and waits.
- Consistently demonstrates a positive attitude. Fosters teamwork by offering assistance to others. Acknowledges and responds tactfully to all request. Shows consideration in interaction with patients, family and other healthcare team members by demonstrating listening skills and cooperation. Communicates and interacts with others in a professional, responsible, cooperative, and positive manner at all times.
Registration Specialist Clerk
NORTH HUDSON COMMUNITY ACTION CORPORATION
Jersey, NJ
03.2018 - 03.2020
- Responsible for accurately gathering information from patients.
- Inputting patient information into a computer system with advanced typing abilities.
- Verifying necessary physician referrals.
- Obtaining eligibility for patients from Private and State Medical Insurances.
- Assist in making appointments for patients.
- Execute various administrative functions, such as reception and clerical work.
- Work closely with Temporary Medicaid Emergency requirements for patients in need of medical assistance.
- I am Certified approved in Temporary Medicaid.
Cheese Manufacturer
MONTENA/TARANTO
Ridgefield, NJ
09.2017 - 11.2018
- Ensured the most cost-effective production methods were employed.
- Inspected finished products for quality and adherence to customer specifications.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Quality Inspector
RANDSTAD
Secaucus, NJ
11.2017 - 02.2018
- Monitored process units and quality control testing performance for plant processes.
- Closely inspected equipment for safety problems, leaks and wear and tear.
- Reviewed the daily computer log and reported any inaccuracies in the process board.
- Coordinated ongoing maintenance and housekeeping of the plant.
Cashier Server
MCDONALD'S
Jersey City, NJ
01.2017 - 09.2017
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Worked well with teammates and openly invited coaching from the management team.
Restaurant Manager
EL PAJARO RESTAURANT
Jersey City, NJ
01.2013 - 02.2016
- Restaurant manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals.
- Ensure efficient restaurant operation,as well as maintain high production,productivity,quality,and customer-service standards.
- Agreeing and managing budgets,planning menus,ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
- Promoting and marketing the business.
- Overseeing stock levels,ordering supplies, and scheduling staff workers to cover shifts during business operations.
Education
Associate of Arts - ARTS
Fairleigh Dickinson University
Hackensack, NJ, USA05.2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Instituto Politecnico Cardenal Sancha
Santo Domingo, Dominican RepublicSkills
- Patient Services & Registration
- Appointment & Calendar Management
- HIPAA Compliance & Confidentiality
- Insurance Verification & Authorizations
- Referral Coordination
- Front Desk Operations Leadership
- Staff Training & Team Support
- Conflict Resolution & Problem Solving
- Multitasking in Fast-Paced Environments
- Medical Office Administration
- Bilingual Communication (English & Spanish)
- Telephone & Customer Service Excellence
LANGUAGES
English & Spanish
Timeline
Front Desk Receptionist / Office Co-leader
Advanced Medical Group
05.2023 - Current
Scheduling Coordinator
Hackensack Meridian Health Palisade Medical Center Breast Center
02.2023 - 05.2023
Patient Registration Clerk
Sanitas Medical Center
09.2020 - 12.2021
Registration Specialist Clerk
NORTH HUDSON COMMUNITY ACTION CORPORATION
03.2018 - 03.2020
Quality Inspector
RANDSTAD
11.2017 - 02.2018
Cheese Manufacturer
MONTENA/TARANTO
09.2017 - 11.2018
Cashier Server
MCDONALD'S
01.2017 - 09.2017
Restaurant Manager
EL PAJARO RESTAURANT
01.2013 - 02.2016
Associate of Arts - ARTS
Fairleigh Dickinson University
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Instituto Politecnico Cardenal Sancha