Victoria Starr
South Point,OH
Summary
Detail-oriented healthcare professional with extensive experience in patient and provider scheduling, clinical coordination, and front office operations in a high-volume cardiovascular practice. Skilled in managing complex schedules, verifying insurance, and ensuring efficient clinical workflows. Strong background in medical terminology, EHR systems, and HIPAA compliance.
Overview
11
11
years of professional experience
Work History
Medical Office Coordinator / Lead Receptionist
Cardiovascular Imaging Services Inc.
South Point, OH
07.2022 - Current
- Manage high-volume patient and provider scheduling in a fast-paced cardiovascular imaging practice
- Handle high-volume inbound calls, providing accurate information and directing callers appropriately
- Oversee multi-site scheduling operations for department managers and staff while serving as the primary point of contact for all inquiries
- Serve as the first point of contact, coordinating complex scheduling across multiple sites for providers, department managers, and staff
- Scan and maintain confidential patient records and billing documents in compliance with privacy standards
- Coordinate daily schedules for diagnostic procedures, ensuring efficient patient flow and minimal delays
- Review and process physician orders for accuracy, completeness, and compliance
- Verify insurance eligibility and obtain prior authorizations for procedures
- Maintain accurate patient records within EHR systems
- Communicate with patients, providers, and clinical staff to coordinate care and scheduling needs
- Coordinate patient scheduling and technician workflows to optimize efficiency
- Assist with billing processes and develop knowledge of medical coding procedures
- Prepare and organize documentation for diagnostic procedures
- Manage inventory and ordering of clinical and office supplies for both in-office operations and field technicians, ensuring continuous workflow and zero supply disruption
- Maintain a clean and organized clinical environment by sanitizing office areas and managing medical supplies
Direct Care Staff
Red Door
South Point, OH
01.2022 - 07.2022
- Provided comprehensive direct care, assisting with ADLs (feeding, hygiene, daily living skills) to support goal achievement
- Documented care activities, observations and client progress with strong attention to detail & accuracy
- Maintained timely, accurate and compliant records in accordance with care standards
- Assisted clients with activities of daily living while ensuring safety
- Participated in interdisciplinary team meetings to support care planning
- Provided hands-on assistance with medication administration and accurately documented dosages, ensuring client safety and compliance with care plans
- Assisted client with community involvements, appointments and provided transportation
- HIPAA Compliance – Completed training to maintain patient privacy and data protection standards
- Safe Defense – Trained in safe physical interventions, holds, and restraints for client and staff safety
- Medication Administration – Competent in supporting medication administration, including physical assistance and accurate documentation
Direct Care Staff (ICFS)
Diversified Assessment & Therapy Services
Kenova, WV
09.2021 - 12.2021
- Provided comprehensive direct care, assisting with ADLs (feeding, hygiene, daily living skills) to support goal achievement
- Performed duties to ensure a clean, safe, and organized living environment
- Ensured continuous welfare and safety of clients within home environments
- Supported RN during medication administration processes to ensure efficiency and safety
- Assisted clients with community involvements and provided transportation
- Completed accurate shift documentation end of every shift
- HIPAA Compliance – Completed training to maintain patient privacy and data protection standards
- Safe Defense – Trained in safe physical interventions, holds, and restraints for client and staff safety
- Medication Administration – Competent in supporting medication administration, including physical assistance and accurate documentation
Telemetry/Step-Down Unit Monitor Technician
Cabell Huntington Hospital
Huntington, WV
11.2019 - 04.2020
- Monitored cardiac rhythms and vital signs for multiple patients in a cardiac step-down unit, ensuring timely detection of critical changes
- Documented telemetry data and clinical observations twice per shift with high accuracy, maintaining precise patient records
- Communicated urgent patient updates to nursing staff and physicians, supporting rapid clinical decision-making
- Maintained and sanitized cardiac monitors and equipment, ensuring readiness for patient use and proper stock of leads and batteries
- Answered phone calls from nurses, physicians, and the unit, responding to inquiries and assisting with care coordination
- Provided coverage as unit clerk when needed, supporting administrative and operational functions of the unit
Receptionist Assistant / Office Assistant
Cardiovascular Imaging Services Inc.
South Point, OH
08.2015 - 11.2019
- Answered and directed incoming calls in a professional manner
- Managed incoming phone calls and routed inquiries to appropriate staff
- Scanned and digitized office documents, including patient records and billing information
- Performed routine cleaning and disinfection of office spaces and ultrasound machines to meet health and safety guidelines
Education
High School Diploma -
Ironton High School
Ironton, OH05.2015
No Degree - Healthcare Professions
Marshall University
Huntington, WVSkills
- Provider & Patient Scheduling
- Clinical Workflow Coordination
- Insurance Verification & Authorizations
- Electronic Health Records (EHR) Systems
- Medical Terminology
- HIPAA Compliance
- High-Volume Administrative Support
- Multitasking & Time Management
- Patient Communication & Coordination
Timeline
Medical Office Coordinator / Lead Receptionist
Cardiovascular Imaging Services Inc.
07.2022 - Current
Direct Care Staff
Red Door
01.2022 - 07.2022
Direct Care Staff (ICFS)
Diversified Assessment & Therapy Services
09.2021 - 12.2021
Telemetry/Step-Down Unit Monitor Technician
Cabell Huntington Hospital
11.2019 - 04.2020
Receptionist Assistant / Office Assistant
Cardiovascular Imaging Services Inc.
08.2015 - 11.2019
High School Diploma -
Ironton High School
No Degree - Healthcare Professions
Marshall University