Debra Shea
Dignity Health Medical Group Gastroenterology
Queen Creek,AZ
1
Certification
26
years of professional experience
Experienced healthcare professional with over 20 years in medical administration and patient care. Specializes in managing patient schedules, securing insurance authorizations, and enhancing clinical efficiency through electronic health record systems. Led efforts to optimize administrative workflows and improve communication with multidisciplinary teams while ensuring patient confidentiality and regulatory compliance.
Work History
Procedure Scheduler Coordinator / Medical Assistant Lead
6 Years 10 Months- Coordinated scheduling for gastroenterology procedures, optimizing physician calendars and patient appointments.
- Obtain insurance prior authorizations and verify eligibility to ensure timely patient care.
- Perform patient intake, including vital signs, medical history updates, and medication reconciliation.
- Utilize electronic health record (EHR) systems to maintain accurate patient documentation.
- Communicated test results and procedure instructions, facilitating effective collaboration between providers, patients, and specialty departments.
- Assist physicians with clinical procedures and provide administrative support in a high-volume practice.
- Help ensure compliance with organizational policies, patient privacy regulations, and quality standards.
- Supported workflow improvements to enhance patient satisfaction and streamline office operations.
Medical Assistant
5 Months- Collected patient histories, recorded vital signs, and prepared patients for treatment.
- Collected patient histories and recorded vital signs to prepare patients effectively for treatment.
- Administered vaccines and injections according to physician orders.
- Scheduled appointments and coordinated daily patient flow to optimize clinic operations.
- Processed prescription refill requests and communicated with pharmacies to ensure timely medication access for patients.
- Maintained accurate documentation within the electronic health record system.
Medical Assistant
3 Years 10 Months- Scheduled office visits and diagnostic procedures to ensure timely patient care.
- Coordinated prior authorizations for imaging studies, facilitating access to necessary treatments.
- Scheduled office visits, diagnostic procedures, and follow-up appointments.
- Assisted physicians during examinations, enhancing patient comfort and supporting efficient workflows.
- Communicated laboratory and procedure results while maintaining HIPAA compliance.
- Collaborated with providers and patients to ensure continuity of care.
Pharmacy Technician
12 Years 11 Months- Prepared, filled, and dispensed prescription medications under pharmacist supervision.
- Managed inventory and restocked pharmacy supplies to ensure seamless patient care.
- Executed narcotics vault audits, ensuring compliance with controlled substance regulations and safeguarding medication integrity.
- Conducted narcotics vault audits and ensured compliance with controlled substance regulations.
- Performed medication inspections for inpatient units to remove expired medications.
- Provided exceptional customer service by addressing patient inquiries and efficiently processing prescription requests.
Education
Bachelor of Healthcare Management
Medical Assistant Training
Skills
Procedure Scheduling
EHR management
Insurance verification
Patient intake
HIPAA Compliance
Care Coordination
Medical Documentation
Clinical Support
Physician & Provider Support
Healthcare Administration
Patient Education
Patient service
Workflow Optimization
Time management
Communication
Office applications
Google applications
Workflow Optimization
Certification
National Phlebotomy Certification May 2019 to May 2021
Timeline
Procedure Scheduler Coordinator / Medical Assistant Lead
Dignity Health Medical Group Gastroenterology
09.2019 - CurrentRead More
Medical Assistant
Sun Lakes Family Physicians
02.2019 - 07.2019Read More
Medical Assistant
Gastroenterology Centers of Connecticut
11.2014 - 09.2018Read More
Pharmacy Technician
VA Connecticut Healthcare System
08.2000 - 07.2013Read More
Lincoln Technical Institute
Medical Assistant Training
Read More
University of Arizona Global Campus
Bachelor of Healthcare Management
Read More