ARLETTE COREAS
Houston,TX
Summary
Detail-oriented coordinator skilled in scheduling digestive health procedures and facilitating communication among physicians, patients, and specialty facilities. Manages insurance verification and prior authorizations to optimize appointment processes. Ensures compliance with HIPAA regulations in electronic health records management, safeguarding patient confidentiality. Bilingual in Spanish and English.
Overview
10
10
years of professional experience
Work History
Procedure Scheduler
Digestive Health Associates
Houston, TX
01.2025 - Current
- Scheduled digestive health procedures with physicians, patients, and specialty facilities.
- Verified insurance coverage and prior authorizations for procedure appointments.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Coordinated patient referrals, orders, and medical records in electronic systems.
- Reviewed procedure calendars and adjusted schedules for provider availability.
- Communicated prep instructions and appointment details to patients by phone.
Supervisor
IHOP
Tomball, TX
11.2023 - Current
- Directed and supervised a team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to identify improvement areas and enhance performance.
- Provided detailed instructions to subordinates on job tasks to enhance clarity.
Server
IHOP Restaurants LLC
Tomball, TX
10.2019 - Current
- Took food and beverage orders accurately
- Entered orders into POS system
- Processed payments and balanced guest checks
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and presented IHOP menu options
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Patient Care Coordinator
One Step Diagnostic
Houston, TX
09.2021 - 08.2023
- Processed patient intake information and updated medical records to ensure accuracy before treatment.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms to facilitate efficient patient intake and processing.
Server
The Woodlands Resort & Conference Center
Houston, TX
02.2021 - 06.2021
- Provided exceptional service to a high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor with patrons, fostering inquiries and encouraging order placements.
Server
Raveneaux Country Club
Houston, TX
02.2020 - 02.2021
- Provided exceptional service to high volume of daily customers.
- Provided exceptional service to a high volume of daily customers.
- Assessed customer satisfaction with meals and swiftly resolved any issues to maintain service quality.
- Ensured customer satisfaction through attentive service by topping off drinks and offering condiments, napkins and other items.
Hostess and Room Service Operator
The Woodlands Resort & Conference - The Woodlands
TX
04.2018 - 02.2020
- Greeted incoming guests, escorting them to assigned dining area and present menus.
- Greeted incoming guests , escorting them to assigned dining area and presenting menus.
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Monitored server availability and table turnover to ensure prompt seating of guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered customer service by answering menu questions and making tailored recommendations.
Server
Raveneaux Country Club
Houston, TX
10.2016 - 04.2018
- Provided exceptional service to a high volume of daily customers.
- Monitored customer satisfaction with meals, taking prompt action to resolve any issues.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Inquired with customers about their meal satisfaction to ensure a positive dining experience. to determine satisfaction with meals, promptly taking action to correct problems.
- Wiped down tables after each customer to maintain cleanliness in dining area. and chairs to prepare dining area for next customers.
- Ensured customer satisfaction by proactively topping off drinks and providing condiments and napkins.
Education
High School Diploma -
Harmony School Of Advancement
Houston, TXSkills
- Procedure scheduling
- Insurance verification
- Prior authorizations
- Electronic health records
- HIPAA compliance
- Patient Relations
Timeline
Procedure Scheduler
Digestive Health Associates
01.2025 - Current
Supervisor
IHOP
11.2023 - Current
Patient Care Coordinator
One Step Diagnostic
09.2021 - 08.2023
Server
The Woodlands Resort & Conference Center
02.2021 - 06.2021
Server
Raveneaux Country Club
02.2020 - 02.2021
Server
IHOP Restaurants LLC
10.2019 - Current
Hostess and Room Service Operator
The Woodlands Resort & Conference - The Woodlands
04.2018 - 02.2020
Server
Raveneaux Country Club
10.2016 - 04.2018
High School Diploma -
Harmony School Of Advancement