Ana Rodriguez-Garcia

Transferred with the same nephrology provider following a company transition

• Served as an Office Team Coordinator, supporting daily clinical and front-office operations and helping maintain efficient patient flow.
• Traveled to multiple satellite offices with nephrology providers to support and run clinic operations, ensuring patients received consistent, organized care across locations.
• Coordinated clinic operations at satellite locations, including patient intake, triage, check-in/check-out, scheduling, clinical support, laboratory orders, and patient documentation.
• Trained and oriented employees on front-office procedures, including patient check-in, check-out, triage, scheduling, telephone etiquette, and daily office workflows.
• Trained staff on accurately ordering laboratory tests for follow-up appointments and ensuring appropriate orders were documented in patient charts.
• Coordinated communication and treatment planning between patients and providers, helping ensure appointments, follow-ups, and clinical needs were addressed efficiently.
• Assisted with patient intake, obtaining medical histories, current complaints, medication information, vital signs, blood pressure, and weight and accurately documenting information in the EHR.
• Administered in-office injections according to physician orders and assisted providers during patient examinations and clinical evaluations.
• Performed patient triage by gathering symptoms and relevant clinical information and communicating findings to providers for appropriate evaluation.
• Managed appointment scheduling, check-in, and check-out, optimizing patient flow and helping reduce wait times.
• Floated laboratory orders and results in patient charts, ensuring information was accurately documented and available to providers for review.
• Conducted routine laboratory testing, documented results, and communicated findings to providers for appropriate follow-up.
• Communicated laboratory results to patients as directed by providers, answered questions, and promptly escalated critical or abnormal results.
• Reviewed and documented current medications, including medication names, dosages, and frequency, and communicated discrepancies or changes to providers.
• Managed electronic health records (EHR) while maintaining accurate, organized, and confidential patient information in accordance with HIPAA requirements.
• Processed electronic medication prescriptions according to provider orders and established practice procedures.
• Coordinated patient follow-up appointments and reminders, ensuring patients received appropriate ongoing care and required laboratory testing was scheduled.
• Conducted patient follow-up calls to monitor treatment progress, reinforce care instructions, answer questions, and communicate concerns to providers.
• Educated patients regarding medications, treatment plans, procedures, and preventive care, promoting understanding and compliance.
• Coordinated DaVita admissions and assisted with related documentation and communication to support continuity of care.
• Answered multiple telephone lines, addressed patient questions, provided office information, took messages, and directed calls to appropriate staff.
• Maintained vaccine and inventory records, including expiration dates and tracking documentation.
• Collaborated with providers, clinical staff, administrative personnel, hospitals, and external healthcare facilities to facilitate coordinated and patient-centered care.

• Administered in-office injections according to physician orders and assisted with patient examinations to support comprehensive clinical care.
• Obtained and documented patient medical histories, current complaints, vital signs, blood pressure, and weight during intake and updated records accurately.
• Obtained, reviewed, and documented current medication lists, including medication names, dosages, and frequency, and communicated medication changes or discrepancies to providers for review.
• Managed electronic health records (EHR), maintaining accurate, organized, and confidential patient information in accordance with HIPAA and established practice policies.
• Conducted routine laboratory testing, documented results, and communicated findings to providers for appropriate review and follow-up.
• Communicated laboratory results to patients as directed by providers, answered questions, provided appropriate reassurance, and promptly notified providers of critical or abnormal results.
• Processed electronic medication prescriptions according to provider orders and established office procedures.
• Coordinated patient appointments, insurance verification, and appointment reminders, supporting efficient clinic workflow and a positive patient experience.
• Conducted patient follow-up calls to monitor treatment progress, answer questions, reinforce care instructions, and communicate concerns to providers.
• Provided patient education regarding medications, treatment plans, procedures, preventive care, and care-plan instructions, promoting understanding and compliance.
• Coordinated DaVita admissions and assisted with related patient documentation and communication to support continuity of care.
• Maintained vaccine and inventory records, including expiration dates and tracking logs, ensuring documentation remained accurate and current.
• Maintained a clean, safe, and organized clinical environment by following sanitation and infection-control protocols.
• Implemented and maintained digital filing and documentation systems, improving organization, accessibility, and administrative efficiency.
• Answered multiple telephone lines, provided office information, addressed patient questions, took messages, and directed calls to appropriate staff.
• Trained and oriented new staff members on office policies, clinical workflows, treatment-plans, and patient care protocols.
• Participated in staff meetings and team communications, sharing updates regarding patient care protocols and office procedures to support effective collaboration.
• Collaborated with providers, clinical staff, administrative personnel, hospitals, and external healthcare facilities to facilitate coordinated, compassionate, and patient-centered care.

• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Provided proper scheduling of patients, ensuring efficient allocation of resources and calendar.
• Evaluated processes and procedures to ensure compliance with OSHA and HIPAA regulations, maintaining high standards of safety and confidentiality.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, and accounts receivable.
• Assisted in patient intake processes, ensuring accurate data collection and documentation.
• Managed electronic health records, maintaining confidentiality and compliance with regulations.
• Coordinated appointment scheduling, enhancing patient flow and reducing wait times.
• Educated patients on treatment plans, fostering understanding and adherence to medical advice.
• Collaborated with healthcare teams to streamline workflows and improve service delivery.
• Trained new staff on clinical procedures and office protocols to ensure consistency in operations.
• Implemented best practices for infection control, enhancing patient safety measures within the clinic.
• Led initiatives to optimize inventory management of medical supplies, reducing costs and waste.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Resolved patient and team member issues, improving overall satisfaction and communication.
• Developed and implemented organizational policies and procedures to enhance operational efficiency.
• Consulted with healthcare professionals on business decisions.
• Conducted inventory of medical supplies to ensure availability for patient care., used medisoft, E-clinicals and called in medications to pharmacies.

• Coordinated patient appointments and outpatient surgical procedures with hospitals and ambulatory surgical facilities, ensuring accurate scheduling and efficient communication among providers, patients, and facility staff.
• Obtained prior authorizations for outpatient and in-office procedures on behalf of providers and receiving facilities, verifying insurance requirements and helping prevent scheduling delays or cancellations.
• Verified insurance coverage and benefits and coordinated required documentation to support timely approval and completion of procedures.
• Assisted physicians with in-office clinical procedures under direct supervision while maintaining patient safety, comfort, and infection-control standards.
• Provided clinical support for minor procedures, including abscess care, wound packing, and wound care.
• Performed suture and staple removals and assisted with surgical drain removal according to physician orders and established clinical protocols.
• Managed electronic health records (EHR), maintaining accurate patient histories, clinical documentation, procedure records, and confidential medical information.
• Conducted routine laboratory testing and communicated results to healthcare providers for appropriate review and follow-up.
• Obtained and documented vital signs, including height, weight, and blood pressure, and gathered relevant patient information for clinical evaluation.
• Triaged patients by collecting symptoms, medical history, and clinical information and communicating findings to healthcare providers.
• Processed electronic medication prescriptions according to physician orders and established practice procedures.
• Conducted post-operative follow-up calls to monitor patients’ recovery, answer questions, reinforce post-operative instructions, and schedule required two-week post-operative appointments with the provider.
• Educated patients regarding treatment plans, medications, procedures, and post-operative care, promoting understanding and compliance.
• Developed and implemented a digital filing system that improved organization, accessibility, and efficiency of patient records.
• Maintained strict HIPAA compliance when handling patient records, medical information, and communications.
• Collaborated closely with physicians, clinical staff, hospitals, ambulatory facilities, and insurance companies to support coordinated, efficient, and patient-centered care.

• Adhered to strict HIPAA guidelines to safeguard patient privacy and maintain confidentiality of medical records and personal health information.
• Assisted with patient intake, medical history documentation, and chart updates, ensuring accurate and complete patient information.
• Educated patients on prescribed treatment plans, therapeutic procedures, and wellness strategies, promoting understanding and treatment compliance.
• Assisted with therapeutic modalities, including heat and ice therapy, TENS, therapeutic ultrasound, spinal traction, and therapeutic exercises to support pain management, mobility, circulation, and recovery.
• Performed deep-tissue and soft-tissue massage techniques to help relieve muscle tension and promote patient comfort.
• Assisted with spinal traction treatments designed to gently decompress the spine, reduce pressure on nerve roots, and alleviate discomfort.
• Guided patients through therapeutic exercises focused on improving strength, stability, flexibility, joint health, range of motion, and injury prevention.
• Assisted with in-office X-rays according to established office procedures and maintained accurate patient documentation.
• Monitored and documented patient progress and treatment responses, providing accurate information to support ongoing care.
• Coordinated appointment scheduling and managed providers’ calendars to optimize availability and improve patient flow.
• Managed multiple phone lines, responded to patient inquiries, took messages, and provided professional customer service.
• Performed insurance verification, insurance-related administrative tasks, and patient collections, supporting accurate account management.
• Maintained and organized patient files and medical records, ensuring information was accurately documented and readily accessible.
• Managed chiropractic and medical supply inventory, monitored stock levels, and placed orders as needed to maintain adequate supplies.
• Helped streamline daily office procedures and administrative workflows, improving operational efficiency and the overall patient experience.
• Trained and supported new staff members on office protocols, patient management procedures, and practice systems.
• Collaborated with providers and office staff to maintain an organized, efficient, and patient-centered clinical environment.