JANIE GUERRA
Edinburg
Summary
Results-driven Billing Manager with expertise in optimizing billing procedures and enhancing customer relationship management. Proven ability to streamline operations and resolve disputes, contributing to timely payments and improved efficiency.
Overview
26
26
years of professional experience
Work History
Billing Manager
ORLANDO S TIJERINA MD PLLC
MCALLEN
01.2016 - Current
- Supported audits by providing necessary billing information and reports.
- Managed billing inquiries and resolved customer issues effectively.
- Assisted in maintaining accurate billing records and documentation.
- Implemented billing procedures to streamline operations and enhance efficiency.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Investigated unapplied payments or credits to determine appropriate application method.
- Worked with customers to resolve billing disputes in a timely manner.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Assisted auditors with required documentation related to accounts receivable audits.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
Office Manager/Billing Specialist
GUSTAVO RAMOS MD
McAllen
02.2000 - 03.2018
- Managed daily office operations and maintained a smooth workflow.
- Coordinated patient scheduling and ensured timely appointment management.
- Implemented office policies to enhance administrative efficiency and compliance.
- Assisted in financial operations, including billing and insurance processing.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Communicated with patients regarding billing inquiries and payment options.
- Maintained organized records of patient accounts and financial transactions.
- Collaborated with healthcare providers to resolve billing discrepancies promptly.
- Updated patient information in the billing system regularly for accuracy.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Performed data entry into accounting software programs such as QuickBooks.
- Implemented new policies related to billing processes when required.
- Reconciled daily cash receipts with total deposits on bank statement.
Education
Graduate Certificate - Legal Studies
STVT
MCALLEN08-1992
Graduate Certificate - CNA
Texas State Technical College
Harlingen, TX05-1989
Skills
- Billing procedures
- Account reconciliation
- Data entry accuracy
- Payment collection
- Customer relationship management
- Aging analysis reporting
- Team leadership
- Time management
- Insurance verification
- Denial management
- Payroll liability and deductions
- Payment posting
- Collections
- Procedure optimization
- Medical billing expertise
- Problem-solving abilities
- Goal setting
- Word processing
- Team management
- Effective communication
- Problem solving
- Collections management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Billing Manager
ORLANDO S TIJERINA MD PLLC
01.2016 - Current
Office Manager/Billing Specialist
GUSTAVO RAMOS MD
02.2000 - 03.2018
Graduate Certificate - Legal Studies
STVT
Graduate Certificate - CNA
Texas State Technical College