Janie Mackie
Adel,GA
Overview
36
36
years of professional experience
Work History
Family Independence Case Manager
State of Georgia - Department of Family and Children Services
07.1997 - 12.2025
- Determined eligibility for public assistance programs. (Food Stamps, Family Medicaid and Temporary Assistance for Needy Families)
- Assessed client needs to develop tailored service plans for family independence.
- Collaborated with community organizations to connect clients with essential resources and support services.
- Monitored case progress, ensuring compliance with state regulations and program requirements.
- Conducted regular follow-ups to evaluate client satisfaction and address any emerging issues promptly.
Office Manager
State of Georgi - Department of Family and Children Services
01.2006 - 12.2015
- Coordinated office operations, ensuring efficient workflow across departments.
- Managed schedules and appointments for staff, optimizing time management.
- Developed and implemented office procedures, enhancing operational efficiency.
- Facilitated communication between teams, promoting collaboration on projects.
- Supervised administrative staff, providing training and support to improve performance.
- Streamlined record-keeping processes, increasing accuracy of documentation systems.
- Oversaw supply inventory management, reducing costs through effective procurement strategies.
- Led initiatives to enhance client service delivery within department protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Receptionist
Adel Medical Clinis
08.1989 - 06.1997
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated communication between medical staff and patients to enhance care delivery.
- Oversaw daily office activities, ensuring compliance with health regulations and clinic policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma - Business Administration
Georgia Military College
Milledgeville, GA12.1996
High School Diploma -
Cook High School
Adel, GA05.1990
Skills
Highly Motivated
Very
Timeline
Office Manager
State of Georgi - Department of Family and Children Services
01.2006 - 12.2015
Family Independence Case Manager
State of Georgia - Department of Family and Children Services
07.1997 - 12.2025
Receptionist
Adel Medical Clinis
08.1989 - 06.1997
High School Diploma - Business Administration
Georgia Military College
High School Diploma -
Cook High School