Summary
Overview
Work History
Education
Skills
Skills
Special Projects
Timeline
Generic

Janie Mancia

Dallas,TX

Summary

Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in management field by setting the standard that their peers and team can follow.

Overview

6
6
years of professional experience

Work History

Program Manager

Amazon
05.2024 - Current
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines.
  • Identified program obstacles and communicated possible impacts to team.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Transportation Project Manager

Amazon
06.2023 - Current
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Monitored between 10-12 tours per day

Transportation Area Manger

Amazon
04.2022 - Current
  • Partnering with Operations on quality and Customer Experience metrics, including the root cause analysis for areas of opportunity.
  • Streamline logistics in the operation through the implementation of standard work and team leadership.
  • Support and commit to all safety programs and DOT compliance to ensure a safe work environment for all associates.
  • Maximized performance by monitoring daily activities and mentoring team members.

Field Transportation Lead

Amazon
08.2019 - 04.2022
  • Assist in development on their team by coaching and mentoring
  • Enforcing safety protocols following Amazon and DOT standards
  • Working alongside Operations to maintain healthy flow for yard moves and yard capacity
  • Point of contact when handling de-escalations between carriers and drivers
  • Scheduling TOMY drivers with VRIDs to be able to shuttle AZNG trailers
  • Acting Transportation Area Manager in Coppell Node and at AFW5- Balch Springs, to reassure sites have adequate staffing and handling escalations to ensure smooth work flow while TAMs are not on site.

Trainer

TOM Academy
07.2021 - 10.2021
  • Taught in class and online courses to increase learning opportunities for better understanding.
  • Tracked attendance and progress against goals for each participant.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Demonstrated use of safety equipment for yard audits and monitored use to maintain safety of Transportation Associates.
  • Monitored participant workflow and behaviors throughout training process.

Education

Some College (No Degree) - Intended International Business

The University of Texas At Arlington

Associate’s Degree -

Mountain View College
2018

Skills

  • Safety and compliance
  • Safety standards
  • Attention to Detail
  • Problem Solving
  • Operations management
  • Employee Motivation

Skills

  • Operations management
  • Employee Motivation
  • Fluent in Spanish and English

Special Projects

  • Transportation Lane SME (Subject Matter Expert)
  • Weekly planning to source driver capacity
  • Overseeing Day Cab Capacity to properly plan upcoming tours to eliminate any discrepancies when executing these tours.
  • Acting Dispatcher that will oversee TOMY lanes and be able to escalate to Driver Support Services to report any barriers that will prevent the driver from delivering the load
  • Welcoming and Onboarding All New TOM TAs in the Coppell Node
  • Aiding Other TOM Leads in providing the correct resources to successfully onboard their new TA
  • Partnering up with Leads & Peer Hostler Trainers to schedule Hostler training

Timeline

Program Manager

Amazon
05.2024 - Current

Transportation Project Manager

Amazon
06.2023 - Current

Transportation Area Manger

Amazon
04.2022 - Current

Trainer

TOM Academy
07.2021 - 10.2021

Field Transportation Lead

Amazon
08.2019 - 04.2022

Some College (No Degree) - Intended International Business

The University of Texas At Arlington

Associate’s Degree -

Mountain View College

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Janie Mancia