Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janie-Marie Williams

Peculiar,MO

Summary

Compassionate and highly organized Medical Triage Coordinator and Scheduler with over 15 years of experience in a pediatric healthcare setting. Job duties currently include managing high call volumes, assessing patient needs over the phone, and efficiently coordinating provider schedules while ensuring a calm, supportive experience for parents. Skilled in EMR systems, insurance coordination, and clinical communication. Known for strong multitasking abilities and working well under pressure.

Overview

19
19
years of professional experience

Work History

Triage Coordinator

Pediatric Care Specialists
01.2008 - Current
  • Schedules appointments for patients not requiring emergency services but need an examination from a provider.
  • Manages high call volumes, directing calls with polite and professional demeanor.
  • Effectively communicate with patients, physicians, and other health care providers, ensuring clear and accurate information flow.
  • Enhances patient care by efficiently coordinating triage efforts and prioritizing cases based on severity.
  • Collaborates with clinical staff to optimize workflow and ensure seamless transitions between departments.
  • Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Updates and communicates patient history prior to clinic appointments and procedures with providers.
  • Reduces wait times for patients by streamlining the triage process and ensuring accurate assessment of medical needs.
  • Provides ongoing support to nursing staff, enabling them to focus on direct patient care and treatment.
  • Manages a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Boosts patient satisfaction by consistently providing friendly and efficient service at the front desk.

Medical Scheduler

Medical Plaza Imaging/St. Lukes
07.2006 - 11.2007
  • Greeted all incoming patients.
  • Assisted with new patient registration.
  • Responsible for insurance verification and precertifications.
  • Scheduled patient appointments for all procedures.
  • Checked out patients, verfied updates, and provided information and paperwork for future scheduled appointments.
  • Completed medical records and filing for the office.
  • Collected copays and outstanding balances.

Education

Early Childhood Education

Longview Community College
Springfield, MO

Skills

    Organization

    Communication

    Customer Service

    Team Player

    Conflict Resolution

    Problem Solving

    Office Practicum EMR

    Phreesia

    Adaptability

    Leadership

Timeline

Triage Coordinator

Pediatric Care Specialists
01.2008 - Current

Medical Scheduler

Medical Plaza Imaging/St. Lukes
07.2006 - 11.2007

Early Childhood Education

Longview Community College

Similar Profiles

CREATE PROFILE
Janie-Marie Williams