Sable Wright
Avondale Estate,Georgia
Summary
Accomplished Triage coordinator experienced in conducting telephone analysis of symptoms to facilitate appropriate patient care. Strong knowledge of medical terminology, anatomy, physiology, and pathophysiology. Continually maintained a positive attitude in emergent, stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Triage Coordinator
AbbVie
Atlanta, GA
12.2023 - Current
- Assessed patient needs and prioritized care based on urgency of medical condition.
- Communicated with healthcare professionals to coordinate treatment plans for patients.
- Maintained accurate records of patient visits and treatments in electronic health record system.
- Conducted follow up calls with patients to monitor progress and ensure compliance with prescribed medications and treatments.
- Responded promptly and professionally to all incoming telephone inquiries from patients seeking medical advice or assistance.
- Participated in staff meetings and continuing education activities as necessary.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Understood and followed oral and written directions.
- Coordinated with medical personnel, nursing staff, and other departments to resolve any issues related to patient flow.
Customer Service Representative
TurboTax
Atlanta, GA
01.2019 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Prepared summaries of daily work completed for review by supervisors.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Bachelor of Science - Health Information Technology
Georgia Military College - Milledgeville
Milledgeville, GA10-2026
Health Sciences
Georgia Military College - Milledgeville
Milledgeville, GA06-2023
GED -
Georgia Technical College
Atlanta, GA02-2021
Skills
- Policy compliance
- HIPAA Compliance
- Patient Management
- Compassionate Care
- Patient Assessment
- Appointment Scheduling
- Case Management
- Documentation
- Active Listening
- Problem-solving abilities
- File Management
- Multitasking
- Customer Service
- Data Management
- Fluent in English
- Microsoft Software Proficiency
- Microsoft Word
Certification
- Cancer Registry Structure and Management
Timeline
Triage Coordinator
AbbVie
12.2023 - Current
Customer Service Representative
TurboTax
01.2019 - 06.2020
Bachelor of Science - Health Information Technology
Georgia Military College - Milledgeville
Health Sciences
Georgia Military College - Milledgeville
GED -
Georgia Technical College
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