Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MARGARET EGGER

El Paso,TX

Summary

Experienced professional with recent commission as a Texas notary public. Skilled in delivering exceptional service and exceeding expectations. Seeking a dynamic and challenging work environment that values professionalism and attention to detail. Ready to contribute positively to a team-oriented organization that values integrity and excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Triage Coordinator

MTF Biologics
05.2023 - Current
  • Coordinated patient referrals and tissue requests to optimize processing efficiency.
  • Managed communication between clinical teams and stakeholders to ensure timely case resolution.
  • Streamlined triage processes, enhancing workflow and reducing turnaround time for tissue allocation.
  • Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.

Supervisor

Signpost
09.2022 - 05.2023
  • Manage and support live agents while actively taking phone calls from business customers
  • Accurately and rapidly respond to all agent inquiries on numerous platforms
  • Problem solve any issues or situations that arise while agents are taking live calls from across the U.S.
  • Continuously provide technical support and assistance to agents that are actively communicating with customers during each shift
  • Accurately provide resources for agents to quickly resolve customers questions and or problems
  • Access multiple programs/systems to help ensure correct information is being gathered and provided to live agents
  • Actively monitor agent attendance, call volumes taken by live agents, and ensure call statistics are being met during shift
  • Thoroughly maintain accurate documentation and communication with a large team
  • Collaborated with management and agents to make customer protocols more efficient
  • Cultivate an environment of support, self-confidence, and multi-task skills for agents
  • Manage tasks provided by upper management and ensure agents are provided necessary tools to complete tasks that are necessary for customer support. Including implementation of brand-new phone systems.
  • Successfully provided input to upper management and ensured it resolved for live agents
  • Effectively work with the call center team while improving customer satisfaction

Public Safety Telecommunicator

911
03.2020 - 07.2022
  • Triaged 911 service requests and initiated dispatch of appropriate responders using several platforms
  • Recorded and maintained radio transmissions and telephone calls
  • Coordinated, monitored, and assisted with operations via telephone and radio
  • Maintained grace and sound judgment in communication with diverse agencies, including police, fire, animal control, and emergency medical services
  • Successfully operated multi-frequency, multi-agency radio consoles with several paging systems, cross-frequency patching, and phone patching
  • Maintained 60 WPM type speed and 100% accuracy rate to record critical data to be used in court
  • Fostered continuous mastery of local and surrounding street systems, infrastructure, and physical layouts
  • Received reports from the public of crimes, fires, and medical or police emergencies
  • Helped first responders understand situations and potential dangers by fully documenting available information.

Laboratory Animal Technician

University of Texas at El Paso/Texas Tech Health Science Center El Paso
02.2016 - 03.2020
  • Responsible for the care and husbandry of all animals within our facilities
  • Assisted with procedures and vet care when needed
  • Maintained well stocked and cleaned lab and animal spaces
  • In charge of receiving as well as shipping both equipment and animals
  • Successfully maintained all lab and animal spaces to IACUC standards
  • Properly maintained OSHA and Laboratory standards in regards to PPE and Safety procedures
  • Provided daily checks and documentation for every animal in our care

Education

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Law Enforcement Training Academy
El Paso, Texas
07.2011

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Eastwood High School
El Paso, Texas
05.2004

Skills

  • Active listener
  • Proficient in Windows with detailed knowledge in Microsoft Office Word, Excel, and PowerPoint
  • Knowledge in research animal industry
  • Prioritize tasks and minimize distractions while actively working with customers
  • Problem solving by ensuring an effective solution
  • Able to educate and train staff/personnel with strong communication skills, both verbal and written
  • Multitask – using several platforms and inputting data to effectively provide best customer service
  • Social perceptiveness
  • Time management
  • Policy compliance
  • HIPAA compliance

Certification

  • Public Safety Telecommunications
  • Telecommunications: Police dispatcher for the city of El Paso Texas
  • Laboratory Animal Technician
  • November 2016: Certified in animal biosafety level-3 (ABSL-3) at the University of Texas Medical Branch in Galveston, Texas
  • Peace Officer
  • July 2011: Texas Commission on Law Enforcement (TCOLE)

Timeline

Triage Coordinator

MTF Biologics
05.2023 - Current

Supervisor

Signpost
09.2022 - 05.2023

Public Safety Telecommunicator

911
03.2020 - 07.2022

Laboratory Animal Technician

University of Texas at El Paso/Texas Tech Health Science Center El Paso
02.2016 - 03.2020

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Law Enforcement Training Academy

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Eastwood High School

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MARGARET EGGER