Jessica Hunter
Milwaukie
Work Preference
Overview
19
19
years of professional experience
Work History
Triage Coordinator
Eye Health NW
06.2022 - Current
- Triage for post operative surgery patients as well as other eye emergent patients and determining priority.
- Implemented streamlined processes, reducing wait times and increasing answered calls.
- Developed, designed and trained other staff for position.
- Utilized analytical skills to assess patient needs, ensuring optimal care delivery in appropriate timeframe.
- Resolved complex scheduling issues, maintaining clinic operations and patient satisfaction.
- Collaborated with medical staff, fostering a supportive and efficient work environment.
Customer Service Specialist/Director
Fulton Family Farms
10.2020 - 10.2021
- Resolved customer issues across multiple channels, enhancing satisfaction and loyalty.
- Managed employee schedules, improving operational efficiency and team coordination.
- Maintained detailed records of customer interactions, ensuring accurate order processing.
- Reported to owner with insights, contributing to informed business decisions.
- Facilitated communication between customers and vendors, streamlining order fulfillment.
- Cultivated positive customer relationships through effective communication, resulting in enhanced customer loyalty and satisfaction.
- Streamlined order management processes, ensuring timely fulfillment and reducing errors, leading to substantial improvements in operational efficiency.
- Monitored customer inquiries and feedback to identify trends, enabling proactive solutions and measurable enhancements in service delivery.
Tech Team Leader
Lifestyle Eye Center
08.2019 - 03.2020
- Led ophthalmic assessments, improving patient outcomes and care efficiency.
- Supported LASIK procedures, ensuring surgical readiness and patient safety.
- Educated patients on eye care, enhancing understanding and compliance.
- Managed pharmaceutical samples, strengthening relationships with representatives.
- Guided triage and drop instillation, optimizing patient care processes.
Ophthalmic Technician
Eye Associates NW
01.2019 - 08.2019
- All aspects of patient work-ups including Fluorescein Angiography with Optos, and preparing Retinal Injection tray for physician.
- Managing patient flow, and drawing up appropriate medication for injection.
- Sterilizing lid speculums, ordering medication and supplies based on need.
Ophthalmic Technician
UW Eye Institute
01.2018 - 05.2018
- All aspects of patient work-ups including patient intake and history, vision, pupils, IOP, dilating, visual fields, and OCT.
- Set up injection tray for physician, as well as assisted with retinal injections.
Lead Ophthalmic Technician
Pacific Cataract & Laser Institute
02.2007 - 01.2018
- Conducted visual field tests, OCT, and screenings, enhancing diagnostic accuracy.
- Educated patients on eye conditions, improving understanding and compliance.
- Assisted in minor procedures, ensuring patient comfort and safety.
- Trained new technicians, standardizing procedures and improving efficiency.
- Utilized EMR and ICD-10, streamlining patient documentation and billing.
Education
Medical Assistant - Registered
Bellevue
Bellevue, WA09.2025
Phlebotomist - undefined
Seattle
Seattle, WA12.2020
Skills
- Patient care and education
- Ophthalmic procedures and diagnostics
- Medical scribing and EMR
- Team leadership and training
- Customer service and support
- Clinical procedures and instruments
Timeline
Triage Coordinator
Eye Health NW
06.2022 - Current
Customer Service Specialist/Director
Fulton Family Farms
10.2020 - 10.2021
Tech Team Leader
Lifestyle Eye Center
08.2019 - 03.2020
Ophthalmic Technician
Eye Associates NW
01.2019 - 08.2019
Ophthalmic Technician
UW Eye Institute
01.2018 - 05.2018
Lead Ophthalmic Technician
Pacific Cataract & Laser Institute
02.2007 - 01.2018
Medical Assistant - Registered
Bellevue
Phlebotomist - undefined
Seattle
Hobbies and Interests
Reading, writing, singing, music, baseball
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