Janie Rodriguez

Work History

Rodriguez Tax Services

Cleveland, TX

01.2021 - Current

Tax prep, Booking
Single-handedly created, managed, and operated a Tax and Financial Consulting business, retaining a steady client base for the majority of the company duration.
Prepared income tax returns for low-income students.
Provided step-by-step instructions to guide taxpayers in filling out future returns.
Fulfilled all management responsibilities as The Owner
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Kforce

, FL

03.2020 - 05.2021

I work remotely for the state of Florida for the unemployment an inbound calls as a customer service

Same Day Water Heaters

, TX

10.2018 - 01.2020

Inbound call center, customer service representatives
Sought ways to improve processes and services provided.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Identified and resolved discrepancies and errors in customer accounts.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained up-to-date knowledge of product and service changes.
Trained staff on operating procedures and company services.

LIBERTY TAX SERVICE

Houston, TX

12.2017 - 05.2018

Single-handedly created, managed, and operated a Tax and Financial Consulting business, retaining a steady client base for the majority of company duration.
Prepared income tax returns for low-income and students.
Provided step-by-step instruction to guide taxpayer in filling out future returns.
Fulfilled all management responsibilities in absence of manager.
Opened and closed store, handled customer service issues, and oversaw cash control.
Reconciled daily sales transactions to balance and log day-to-day revenue.

COUPON CONNECTION

Houston, TX

09.2014 - 12.2017

Inbound and outbound calls
Received inbound calls and made outbound calls to prospective customers
Processed credit card payments, responded to inquiries, and resolved issues.
In this call center environment, quickly and effectively resolve customer issues and complaints using natural friendliness and superior interpersonal and customer service skills.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Oakwood garden

Houston, TX

02.2010 - 04.2014

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Greeted clients, showed apartments, and prepared leases.
Responded to requests and scheduled appointments for property showings.
Verified tenant incomes and other information before accepting lease applications.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Collected rent and tracked resident payments and information in computer system.