Janie Rozell
Ardmore,TN
Summary
Dedicated Service Coordinator with extensive experience in customer service, complaint resolution, and technical support. Proven ability to manage inquiries, coordinate schedules, and enhance client satisfaction.
Overview
46
46
years of professional experience
Work History
Service Coordinator
Ardmore Telephone
Ardmore, AL
04.1990 - Current
- Managed customer inquiries via phone and email communication.
- Collaborated with teams to resolve customer service issues effectively.
- Maintained accurate records of service requests in internal systems.
- Provided support to field technicians by relaying important information.
- Assisted customers with troubleshooting basic cable issues remotely.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Updated internal systems with information related to new or revised services.
- Created detailed reports on quality assurance metrics related to service delivery.
- Worked with technicians to complete paperwork within designated time.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Assisted in the development of training materials related to service coordination processes.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Addressed and resolved client complaints and issues in a timely manner.
- Assisted with billing and invoicing for services rendered.
- Provided support and guidance to clients, navigating them through service options.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained accurate records and documented client data in company databases.
Service Coordinator
Athens TV Cable
Athens, AL
05.1980 - 06.1987
- Coordinated service requests for cable installations and repairs.
- Managed customer inquiries via phone and email communication.
- Scheduled technician appointments and ensured timely service delivery.
- Collaborated with teams to resolve customer service issues effectively.
- Maintained accurate records of service requests in internal systems.
- Assisted customers with troubleshooting basic cable issues remotely.
- Provided support to field technicians by relaying important information.
- Developed and updated customer service procedures for efficiency improvements.
- Handled incoming calls and inquiries from customers regarding services offered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Maintained accurate records of services provided for each client.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Prepared monthly reports summarizing current service activities.
- Worked with technicians to complete paperwork within designated time.
Education
High School Diploma -
Elkmont High School
Elkmont Al05-1979
Skills
- Customer service
- Service coordination
- Complaint resolution
- Technical support
- Record keeping
- Scheduling appointments
- Team collaboration
- Quality assurance
- Problem solving
- Telephone communication
- Accurate recordkeeping
- Customer expectation management
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
- Process improvement
Timeline
Service Coordinator
Ardmore Telephone
04.1990 - Current
Service Coordinator
Athens TV Cable
05.1980 - 06.1987
High School Diploma -
Elkmont High School