Janiece Cordova
Upland,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient Referral Coordinator with 23 years of increasing responsibility in Hematology Oncology industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes.
Overview
22
22
years of professional experience
Work History
Lead Referral Coordinator
Hematology-oncology Medical Group Of Orange County
07.2002 - Current
- Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed as subject matter expert for case management processes.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Responded to inquiries by directing calls to appropriate personnel.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
Education
CPR AED LICENCE -
First Aid CPR AED
Upland02.2024
GED - General Education
Mt San Antonio College
Walnut, CA06.2001
Certified Medical Assistance License - Medical Assisting
North-West College-West Covina
West Covina, CA07.1997
Skills
- Medical Terminology
- Customer Service
- Multitasking ability
- Registration and Scheduling
- Follow-up Coordination
- Patient Care Coordination
Affiliations
Upland Community Emergency Response Team Executive Officer-Recorder
Timeline
Lead Referral Coordinator
Hematology-oncology Medical Group Of Orange County
07.2002 - Current
CPR AED LICENCE -
First Aid CPR AED
GED - General Education
Mt San Antonio College
Certified Medical Assistance License - Medical Assisting
North-West College-West Covina
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