Janiece Cordova
Upland,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient Referral Coordinator with 23 years of increasing responsibility in Hematology Oncology industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes.
Overview
22
22
years of professional experience
Work History
Lead Referral Coordinator
Hematology-oncology Medical Group Of Orange County
2002.07 - Current
- Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed as subject matter expert for case management processes.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Responded to inquiries by directing calls to appropriate personnel.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
Education
CPR AED LICENCE -
First Aid CPR AED
Upland02.2024
GED - General Education
Mt San Antonio College
Walnut, CA06.2001
Certified Medical Assistance License - Medical Assisting
North-West College-West Covina
West Covina, CA07.1997
Skills
- Medical Terminology
- Customer Service
- Multitasking ability
- Registration and Scheduling
- Follow-up Coordination
- Patient Care Coordination
Affiliations
Upland Community Emergency Response Team Executive Officer-Recorder
Timeline
Lead Referral Coordinator
Hematology-oncology Medical Group Of Orange County
2002.07 - Current
CPR AED LICENCE -
First Aid CPR AED
GED - General Education
Mt San Antonio College
Certified Medical Assistance License - Medical Assisting
North-West College-West Covina
Similar Profiles
Leah AguirreLeah Aguirre
Patient Referral Coordinator at Hematology Oncology Medical Group Of Orange CountyPatient Referral Coordinator at Hematology Oncology Medical Group Of Orange County
Angela SageAngela Sage
Receptionist/New Patient Coordinator at Hematology Oncology Medical Group Of Orange CountyReceptionist/New Patient Coordinator at Hematology Oncology Medical Group Of Orange County
Elizabeth JonckowskiElizabeth Jonckowski
APRN-CNP at Medical Oncology & HematologyAPRN-CNP at Medical Oncology & Hematology