Janiece Ryder
New Orleans,LA
Summary
Licensed insurance professional with extensive experience in sales. Seeking an employer to provide a career opportunity in a customer service oriented environment to utilize my exceptional skills, knowledge and insurance experience to fulfill the goals and vision of the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Agent
National General Insurance Company
07.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Remote Executive Marketing Administrator
Suga Kiss Naturals
01.2019 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced customer engagement through the creation and management of targeted email marketing initiatives.
- Boosted company revenue by identifying new market opportunities and executing successful product launches.
- Optimized online presence by overseeing website redesigns and improving SEO strategies.
Cashier/Customer Service
HYUNDAI OF METAIRIE
07.2022 - 05.2023
- Greeted and assisted customers with service needs
- Answered phones for inbound call center
- Scheduled service appointments
- Accepted and processed down payments for vehicles, services, and other products distributed by the company
- Filed accounting reports for daily internal payments
- Assisted with inventory and work supplies distribution
- Stocked in keys for daily vehicle sales inventory.
Remote Sales Agent
Slingshot
09.2021 - 06.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Resolution Specialist
Fidelity National Home Warranty
03.2021 - 06.2022
- Answered phones for an inbound call center
- Assisted plan holders with any concerns within their policy
- Authorized invoices for work performed by contractors according to established company standards and procedures
- Negotiated, audit and initiate claims to ensure companies policies are being followed
- Resolved any disputes or issues that may arise
- Handled all claims and purchase orders for customers in a fair and appropriate manner
- Answered and processed incoming calls from technicians and plan holders and entered all required information.
Sales Associate
Hilton Grand Vacations
01.2020 - 03.2020
- Answered phones for an inbound call center
- Sold vacation packages and placed customer orders in the computer system
- Identified and escalated issues to supervisor
- Provided product and service information as needed
- Maintained strong company product and service knowledge
- Maintained a clean and tidy work space
- Reported any system malfunctions to supervisor.
Concierge/Receptionist
Etsy Inc
07.2019 - 12.2019
- Opened and closed the office building
- Maintained and assisted in any office needs
- Made sure the office and conference rooms were neat and tidy
- Set up conference room for guests and interviews
- Contacted recruiters to advise and set up interviews
- Notified interviewees and recruitment of any changes to scheduling
- Greeted all guests and made them sign an NDA and take a photo
- Reported all guests to lobby and building security
- Ordered supplies for office
- Ordered food for office and set out catered lunch
- Hosted several special events for the company.
Concierge/Receptionist
Uber
01.2019 - 07.2019
- Greeted all guests, made sure they were signed in and signed an NDA and photo taken
- Made sure any refusal to sign was reported to security
- Assisted in checking in guests for Executives and handled all issues through Executive Assistant
- Processed badges for all guest
- Made sure all policies and procedures were being met
- Assisted in reporting any lost and found items
- Assisted in reporting technical issues to the IT department
- Opened and closed multiple locations.
Concierge Director
NFC Amenity Management
10.2018 - 01.2019
- Greeted all guests
- Answered phones and made outbound calls to residents as needed
- Assisted guest with all amenities
- Maintained an upbeat and positive attitude
- Processed packages and checked them into proper database
- Checked in all guests property
- Notified every resident once a guest or delivery service arrives
- Maintained security cameras and ensured all policies were followed
- Processed key check-ins
- Conducted events for properties
- Contacted bartenders, catering, and entertainment for each event
- Assisted in coaching receptionist on things they can approve
- Attended conference calls and business meetings.
Leasing Agent
Davidon Homes
05.2016 - 09.2018
- Greeted all guests, residents and prospective clients
- Answered inbound and outbound calls to residents and prospective clients
- Processed work orders for current residents or vacancies
- Maintained a positive and upbeat attitude
- Advertised available properties using a variety of media and promoting materials
- Met with prospective renters and took them on tours of the units that interest them
- Prepared leases in accordance with our property standards and regulations
- Conducted credit checks and other background tasks to qualify potential renters
- Followed up with prospective renters
- Recorded all telephone and in-person visits on appropriate reports
- Conducted move out inspections and communicate related service needs to Property Manager
- Completed application and secured deposits in accordance with the company procedures and Fair Housing requirements
- Updated availability report, process applications for approvals
- Followed up with applicant regarding status
- Ensured apartment is ready for resident to move-in on agreed date
- Secured new resident's signatures on appropriate paperwork prior to move-in
- Assisted in monitoring renewals
- Distributed and followed up on renewal notices
- Gathered information about market competition in the area and filed.
Customer Service Representative
Old Republic Home Warranty
02.2015 - 05.2018
- Answered phones for an inbound call center
- Assisted plan holders with any concerns within their policy
- Authorized invoices for work performed by contractors according to established company standards and procedures
- Negotiated, audit and initiate claims to ensure companies policies are being followed
- Resolved any disputes or issues that may arise
- Handled all claims and purchase orders for customers in a fair and appropriate manner
- Answered and processed incoming calls from technicians and plan holders and entered all required information.
Sales Associate/ Cashier
Forever 21
09.2012 - 09.2013
- Greeted all guests
- Assisted in achieving sales by personally assisting customers in the selection and purchase of merchandise
- Helped establish positive, repeat customer relationships by adhering to corporate goals, policies and procedures
- Provided efficient cash handling and customer check out assistance
- Ensured that exceptional store standards were being met by making sure store is clean as well as back room maintenance
- Assisted in stocking and floor sets.
Sales Associate/ Cashier
Walmart
01.2012 - 06.2012
- Greeted every customer with a smile
- Handled transactions efficiently in a calm manner
- Provided quality service to customers by helping bag groceries and assisting customers with questions
- Helped maintain a safe environment by making sure all possible hazards were cleaned.
Sales Associate/ Cashier
Bath and Body Works
01.2011 - 01.2012
- Maintained knowledge of current promotions
- Helped customers select products that best fit their personal needs
- Answered customer questions on product information
- Stocked merchandise and made sure the sales floor were clean at all times
- Assisted customers with further knowledge of the product by using demonstrations and explanations.
Education
Associate's Degree - Business Administration
Grantham University
01.2024
BS - Business Administration
Heald College
11.2011
High School Diploma -
Antioch High School
06.2010
Skills
- Customer Service
- Time Management
- Excellent Communication Skills
- Property Management
- Marketing
- Training
- Management
- Customer Service Skills
- Cash Handling
- Property Leasing
- Office Management
- Fair Housing Regulations
- Yardi
- Administrative Experience
- Event Planning
- Microsoft Outlook
- Relationship Building
- Strategic Planning
- Interpersonal Communication Skills
- Social media marketing
Certification
- Personal Lines License
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Agent
National General Insurance Company
07.2023 - Current
Cashier/Customer Service
HYUNDAI OF METAIRIE
07.2022 - 05.2023
Remote Sales Agent
Slingshot
09.2021 - 06.2022
Resolution Specialist
Fidelity National Home Warranty
03.2021 - 06.2022
Sales Associate
Hilton Grand Vacations
01.2020 - 03.2020
Concierge/Receptionist
Etsy Inc
07.2019 - 12.2019
Remote Executive Marketing Administrator
Suga Kiss Naturals
01.2019 - Current
Concierge/Receptionist
Uber
01.2019 - 07.2019
Concierge Director
NFC Amenity Management
10.2018 - 01.2019
Leasing Agent
Davidon Homes
05.2016 - 09.2018
Customer Service Representative
Old Republic Home Warranty
02.2015 - 05.2018
Sales Associate/ Cashier
Forever 21
09.2012 - 09.2013
Sales Associate/ Cashier
Walmart
01.2012 - 06.2012
Sales Associate/ Cashier
Bath and Body Works
01.2011 - 01.2012
Associate's Degree - Business Administration
Grantham University
BS - Business Administration
Heald College
High School Diploma -
Antioch High School