JANIENE FLOWERS
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant II- Otolaryngology
Houston Methodist Hospital
01.2022 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow of 80 plus patients during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
Lead Medical Assistant Supervisor-Dermatology
Houston Methodist Hospital
10.2018 - 06.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Formulate 12 CLEA evaluation slides per month for the Manager's presentation and recertification.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented patient information in EMR and prepared paperwork for medical staff.
Senior Supervisor - Orthopedic Surgery
Texas Children's Hospital
03.2016 - 08.2018
- Produced excellent customer service and relationships with coworkers through demonstration and open communication channels
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Mentored junior team members for accelerated professional growth and skill development.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
Patient Care Assistant - Dunns Operating Room
Houston Methodist Hospital
12.2015 - 03.2016
- Intake patients (to find any new health conditions or changes) and measured vital signs (pulse rate, body temperature, blood pressure, w8, and h8) before appointment with designated physician
- Acquired blood samples from patients and prepared specimens for laboratory analysis
- Reported any observations, conditions, problems, or changes of patients to the physician or nurse
- Utilized channels of communications with co-workers to create effective problem-solving
Education
Master's Degree - Business Healthcare Management
Texas Women's University
Denton, TX12.2025
Bachelors Degree - Biology
University of Belize
Belize City, Central America01.2009
Associate Degree - Liberal Arts
St. John's
Belize City, Central America01.2005
High School Diploma - General Studies
Pallotti High School
Belize City, Central America01.2003
Skills
Educationcertifications
- Master's Degree in Business Healthcare, Texas Women's University, 2024
- Project Management Professional, 08/01/22
- Certified Medical Assistant, Phlebotomist, Biller, Ekg Tech, National Healthcare Association, 2011
- Bachelors Degree in Biology, University of The West Indies, 2009
- Associate Degree in Liberal Arts, St. John's, 2005
- High School Diploma in General Studies, Pallott High, 2003
Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA)
- Project Management Professional (PMP)
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified EKG Technician (CET) - National Healthcare Association.
- Certified Revenue Cycle Representative(CRCR)- Healthcare Financial Management Association(HFMA).
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management.
Timeline
Senior Medical Assistant II- Otolaryngology
Houston Methodist Hospital
01.2022 - Current
Lead Medical Assistant Supervisor-Dermatology
Houston Methodist Hospital
10.2018 - 06.2022
Senior Supervisor - Orthopedic Surgery
Texas Children's Hospital
03.2016 - 08.2018
Patient Care Assistant - Dunns Operating Room
Houston Methodist Hospital
12.2015 - 03.2016
Master's Degree - Business Healthcare Management
Texas Women's University
Bachelors Degree - Biology
University of Belize
Associate Degree - Liberal Arts
St. John's
High School Diploma - General Studies
Pallotti High School
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