Details-focused leader with All Lines Claim Adjuster License eager to offer dynamic insurance experience gained from cross-functional background toward maximizing your bottom line in a growth-oriented role.
Overview
21
21
years of professional experience
Work History
PIP Claims Adjuster
UNITED AUTOMOBILE INSURANCE COMPANY
01.2002
Played a vital role in reviewing claims to confirm coverage, including investigating claims for possible staging
Reviewed medical bills for proper CPT codes and charges following Florida Statutes, along with cost-effectively negotiating medical bills with provider to lower severity on PlP and processing various payments
Optimized administrative efficiency by maintaining a diary log for claim files and reviewing mail for Bl demand
Evaluated and concluded claims per organizational standards and key Department of Insurance regulations.
Liability Claims Supervisor
Generali Insurance US Branch
10.2022 - Current
Supervises claims staff in their day-to-day operations
Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions
Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommends merit activity, subject to manager’s approval
Provides technical and jurisdictional guidance to claims staff regarding complex Auto and GL exposures, investigation, litigation issues and Special Handling Instructions
Functions as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural or special requests
Complete Daily Assignments to adjusters
Adheres to HIPPA regulations, policies, and procedures
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
Adheres to all company policies, best practices and procedures
Additional projects and duties as assigned.
Senior General Liability Adjuster
Generali Insurance US Branch
12.2020 - 10.2022
Adjust auto claims in the pre-litigation or early litigation stages, primarily third-party automobile claims
Favorably negotiate and settle attorney represented claims expeditiously
Identify coverage issues based on a thorough knowledge of the policy and applicable laws/regulations
Responsible for an inventory of legal files
Identify high priority cases and keep on a close diary
Draft coverage position letters or correspondence as needed
Control claim costs and expenses to the extent possible
Work with Legal and Claim Departments to effectively determine liability and appropriate settlements
Identify process improvements to increase efficiency
Assist in responding to attorney, regulatory, producer and consumer inquiries.
Commercial Bodily Injury Adjuster
Granada Insurance Company
04.2019 - 12.2020
Adjust auto claims in the pre-litigation or early litigation stages, primarily third-party automobile claims
Favorably negotiate and settle attorney represented claims expeditiously
Identify coverage issues based on a thorough knowledge of the policy and applicable laws/regulations
Responsible for an inventory of legal files
Identify high priority cases and keep on a close diary
Draft coverage position letters or correspondence as needed
Control claim costs and expenses to the extent possible
Work with Legal and Claim Departments to effectively determine liability and appropriate settlements
Identify process improvements to increase efficiency
Assist in responding to attorney, regulatory, producer and consumer inquiries.
Case Manager/ Legal Asst.
VG Law Group
05.2018 - 04.2019
Manages mid-level general liability claims by gathering information to determine liability exposure; Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract
Communicates claim action with client
Ensures claim files are properly documented
Prepare Demands PIP/ Bl
Prepare initial discovery, i.e., interrogatories, request for production, request for admissions
E-filing experience
Assist with obtain medical liens from private insurance carrier & CMS.
Claims Adjuster - Bl/ GL Liability
Sedgwick_Claims_Management Services, Inc.
- 04.2018
Manages mid-level general liability claims by gathering information to determine liability exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level
Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract
Manages subrogation of claims and negotiates settlements
Communicates claim action with claimant and client
Ensures claim files are properly documented and claims coding is correct
Process complex lifetime medical and/or defined period medical claims which include state and physician filings and decisions on appropriate treatments recommended by utilization review
Maintains professional client relationships
Confer with legal counsel on claims requiring litigation.
GL Adjuster -(Temp)
Broward Health-Risk Management Dept.
04.2015 - 04.2016
Performs initial evaluation of submitted claims and settles the claim based on pre-existing criteria determined in the class action settlement to determine settlement amount for each class member claimant
Evaluation of the claims based on an algorithmic formula and utilizing available information for settlement purposes including obtaining executed settlement documents
Maintains complete and organized claims files related to the class action claimants
Works with Risk Management Technician as necessary to maintain claims database
Prepares closed claim reports to the State
Assists with CMS reporting for closed claims including MSMRP.
Bl Adjuster
UAIC
04.2014 - 01.2015
Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
Contact or interview claimants, doctors, medical specialists, or witnesses to get additional information
Consult police and hospital records to determine extent of liability
Search database to obtain background information on claimants and witnesses such as criminal records, past claims history, prior attempts at insurance fraud, etc
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures as well as respond to demands in a timely manner
Confer with legal counsel on claims requiring litigation
Negotiate claims settlement and recommend litigation when settlements cannot be negotiated
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
PIP Claims Adjuster
Kingsway Amigo
01.2003 - 01.2013
Played a vital role in reviewing claims to confirm coverage, including investigating claims for possible staging
Reviewed medical bills for proper CPT codes and charges following Florida Statutes, along with cost-effectively negotiating medical bills with provider to lower severity on PlP and processing various payments
Optimized administrative efficiency by maintaining a diary log for claim files and reviewing mail for Bl demand
Evaluated and concluded claims per organizational standards and key Department of Insurance regulations.
CSR/PD Clerk/PD & BI Adjuster/EUO Examiner at United Automobile Insurance CompanyCSR/PD Clerk/PD & BI Adjuster/EUO Examiner at United Automobile Insurance Company