JANIKA DENNIS
North Providence
Summary
Dedicated healthcare professional with extensive experience in medical front desk operations, behavioral health, and direct patient care. Proven expertise in crisis intervention, restorative care, and support for individuals with developmental disabilities. Recognized for exceptional efficiency and adaptability, consistently maintaining composure in high-pressure environments while delivering compassionate, patient-centered service. Committed to fostering a supportive atmosphere that promotes well-being and enhances the overall patient experience.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Direct Support Professional
Westbay R.I
Warwick, RI
03.2020 - Current
- Delivered restorative care and implemented behavior care plans for individuals with intellectual and developmental disabilities, improving daily living outcomes
- Built high-quality relationships by providing motivational and consistent support, enhancing client engagement
- Provided crisis intervention, ensuring client safety and de-escalating challenging situations
- Monitored, reported, and documented service delivery objectively, supporting compliance and quality assurance
- Supported and developed client skills to contribute to a safe and healthy environment, reducing incident rates
- Collaborated with clinical staff to enhance nutritional guidance, community job placement, medication administration, and rehabilitation outcomes
Delivery Driver
Spark
Providence, RI
12.2023 - Current
- Efficiently delivered over 30+ packages daily while adhering to safety regulations and company policies.
- Navigated routes using GPS technology to ensure timely deliveries.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers to address inquiries and resolve issues.
- Improved delivery accuracy by diligently checking orders before departure.
- Handled receipt, storage, identification and delivery of products for clients.
Home Health Care Worker
Fogarty Center
Barrington, RI
06.2022 - 11.2023
- Performed laundry, grocery shopping, and light housekeeping duties as instructed by client, maintaining a clean and organized environment
- Provided mobility assistance, including walking and regular exercise, to improve client independence
- Coordinated transportation and managed appointments, ensuring timely access to healthcare services
- Followed nutritional plans to prepare optimal meals, supporting client health and dietary needs
- Assisted patients with dressing, grooming, and feeding, helping them adapt to mobility restrictions and maintain dignity
- Monitored client health by performing routine pulse, temperature, and blood pressure checks, enabling early detection of health concerns
Assistant Manager/server
Outback Steakhouse
Orlando, FL
01.2010 - 11.2018
- Engaged with guests dining in the establishment, enhancing customer satisfaction
- Assisted customers by providing information about upcoming deals or promotions, increasing sales opportunities
- Resolved complaints regarding personnel and food service, improving guest retention
- Received payments and compiled balance at end of shift, ensuring accurate cash handling
- Maintained freshness of food and ingredients by ensuring quality, tracking inventory, and rotating stock to reduce waste
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices, supporting health compliance
Education
Nursing Assistant - Certification
The Genesis Center
Providence, RI07-2023
Patient Support Specialist - Certificate
Community College of Rhode Island
Providence, RI12-2022
Medical Assisting - Certificate
Southern Technical College
Orlando, FL11-2016
Skills
- Time management
- First aid and safety
- Customer service
- Client documentation
- Crisis management
- HIPAA compliance
Certification
- CNA
- BLS & FIRST AID
- Mental Health Certification
Timeline
Delivery Driver
Spark
12.2023 - Current
Home Health Care Worker
Fogarty Center
06.2022 - 11.2023
Direct Support Professional
Westbay R.I
03.2020 - Current
Assistant Manager/server
Outback Steakhouse
01.2010 - 11.2018
Medical Assisting - Certificate
Southern Technical College
Patient Support Specialist - Certificate
Community College of Rhode Island
Nursing Assistant - Certification
The Genesis Center