Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Janika Forbes

Turks And Caicos Islands,Providenciales

Summary

An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server & Hostess

Turks And Caicos Collection Waterloo
08.2021 - Current
  • Welcome guests in a warm and friendly manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Ascertains their dining/lodging needs.
  • Seat guests and manage seating chart.
  • Monitors restaurant activity to determine seating and dining flow.
  • Memorize allergen information as well as specials.
  • Answer questions about the menu and accurately take orders.

Security Officer

Intercaribbean Airways
09.2019 - 07.2021
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Enforcement presence to deter criminal activity and ensure areas are secure
  • Provides security protection for Civilian/commercial aviation, aircraft, and passengers.
  • Carrying out private property patrol.
  • Using detection devices such as Metal detectors, and ED machines (Drug test & Explosive machines).
  • Inspecting passengers & Their belongings before allowing them on the Aircraft, Checking Boarding passes and Passports.

Education

Diploma -

Oseta Jolly Primary School

High School Diploma -

Raymond Gardiner High School
North Caicos

Skills

  • Courteous Phone Demeanor
  • Special Dietary Requirements
  • Table Preparation
  • Performance Improvement
  • Cash Register Operations
  • Greeting and Seating Guests
  • Billing and Payment Processing

Additional Information


Aloma Hlyton

Lead Security Officer

Intercaribbean Airways, Providenciales International Airport

Cell Phone: 649-246-7661


Kitchandra Mcdonald

Human Resources Manager

Turks and Caicos Collection, Grace Bay, Providenciales

Cell Phone: 649-232-7425


Lestisha Carter

Personal reference

Cell Phone: 649-232-4867

Accomplishments

    Junior Achievement group (As a Young Entrepreneur) - 2015 School student
    - A program that is to inspire and prepare young people to succeed.
    - The Raymond Gardiner high school went up against various schools within the Turks and Caicos Islands (Our school group was selling North Caicos special treats such as Banana Bread, Potato Bread, and Johnny cake. ETC


    Tourism Board Survey- 2015 School Student
    - A program that allowed me and my other school pairs to collect information about people’s opinions about the place they visited, services they received from our very own locals and how we can go about dealing with price control.

Timeline

Server & Hostess

Turks And Caicos Collection Waterloo
08.2021 - Current

Security Officer

Intercaribbean Airways
09.2019 - 07.2021

Diploma -

Oseta Jolly Primary School

High School Diploma -

Raymond Gardiner High School

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Janika Forbes