Summary
Overview
Work History
Education
Skills
Additionalinformation - Skillsandabilities
Timeline
Hi, I’m

Janille Smith

Amesbury,MA

Summary

Experienced and composed professional seeking a challenging Financial Institution position. Known for exceptional interpersonal skills, adept at building rapport with customers and colleagues, fostering strong relationships. Demonstrated ability to navigate and adhere to health department regulations and customer service guidelines, ensuring compliance and delivering top-notch service. Committed to providing support in any work-related situation, offering a combination of high-quality interaction skills and a genuine sense of companionship.

Overview

11
years of professional experience

Work History

Citizens Bank

Relationship Banker
05.2020 - Current

Job overview

Build relationships

Coordinate interactions between clients and financial institution. Built and maintained relationships consistently.

  • Enhanced ability to convey information effectively.
  • Ensured exceptional service quality consistently.

Provide financial advice

Facilitated investment opportunities, loans, and trust management services for clients.

  • Deposit loans, mortgages, and checks. Issue withdrawals, record mail and night deposits.
  • Demonstrate advance skills in finance and numbers.
  • Revise account details per client specifications.
  • Inform clients of banking procedures.

Carters, Inc

Shift Leader
09.2019 - 02.2020

Job overview

  • Coordinate team activities to ensure completion of routine duties.
  • Facilitate consumer interactions to achieve high satisfaction levels.
  • Ensure accurate management of all cash and media materials in the store.
  • Aide in carrying out point-of-sale duties for Store Management.
  • Ensure accurate handling of transactions with comprehensive execution of register operations.
  • Actively monitor and optimize the customer experience at the cash wrap.
  • Implement customer service protocols for immediate response when multiple customers wait.

Burger King

Shift Leader
06.2017 - 09.2019

Job overview

  • Provide friendly greetings to customers.
  • Process sales and monitor cash flow.
  • Handle order entries and complete payment procedures.
  • Ensure accuracy per customer order.
  • Handle customer concerns effectively.
  • Maintain exceptional customer satisfaction.
  • Ensure timely replenishment of stock items.
  • Excel in high-pressure settings.
  • Adhere to health department regulations.

Merrimack Valley Hospital

Diatary Aide
10.2017 - 02.2018

Job overview

  • Manage meal preparation and organize table settings.
  • Maintain cleanliness and sanitation of food service areas.
  • Maintain exemplary patient satisfaction levels.
  • Ensure compliance with health department regulations and customer service guidelines.

Boylston Place Nursing Home

Wait Staff Member
01.2014 - 03.2016

Job overview

  • Excel in clear and professional interactions with residents.
  • Verify reservations to process all resident and guest check-ins.
  • Handle data input.
  • Ensure top-tier service quality.
  • Respond to incoming calls with professional etiquette.
  • Ensure compliance with health department rules and regulations.

Education

English High School
Boston, MA

High school or equivalent from Diploma
06.2013

University Overview

Skills

  • Customer Service
  • Data Entry
  • Filing
  • Microsoft Office
  • Scheduling
  • Organizational Skills
  • Receptionist
  • Microsoft Word
  • Microsoft Excel
  • Customer Support
  • Lead
  • Key Holder
  • Management Experience
  • Communication
  • Typing
  • Writing
  • Phone Etiquette
  • Marketing
  • Retail Sales
  • Research

Additionalinformation - Skillsandabilities

Additionalinformation - Skillsandabilities
  • Knowledge of financial principles and practices
  • Direct client-interaction skills
  • Service-oriented team player
  • Excellent multi-tasker
  • Well spoken in a client facing environment
  • Knowledge of Microsoft Office products (Microsoft Word, Excel, And PowerPoint)
  • Reliable, energetic, friendly and enthusiastic
  • Organizing data's, compiling summaries, and tabulations.
  • Able to work in continuously-standing position through scheduled shifts.
  • Able to keep a clean, sanitary work station
  • Follow relevant health department rules/regulations including customer service guidelines

Timeline

Relationship Banker
Citizens Bank
05.2020 - Current
Shift Leader
Carters, Inc
09.2019 - 02.2020
Diatary Aide
Merrimack Valley Hospital
10.2017 - 02.2018
Shift Leader
Burger King
06.2017 - 09.2019
Wait Staff Member
Boylston Place Nursing Home
01.2014 - 03.2016
English High School
High school or equivalent from Diploma
Janille Smith