Janilya Nooks
atlanta,GA
Summary
Proven leader in vault management at Loomis Armored, adept in enhancing security protocols and ensuring regulatory compliance. Excelled in fostering client trust through exceptional customer service and support, while streamlining operations for efficiency. Skilled in cash handling and team leadership, significantly reducing transaction discrepancies. Lead vault teller with 11 years of financial institution, cash handling and teller experience. Directs flow of currency within branch and maintains prudent procedures in ordering and verifying shipments. Counts, records and reconciles money collected from all facets of operation to safeguard vault assets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Vault Teller
Loomis Armored
01.2013 - Current
- Updated knowledge on federal regulations pertaining to cash handling practices regularly, ensuring full compliance within the branch at all times.
- Ensured a high level of customer service by promptly addressing inquiries and resolving issues related to vault transactions.
- Developed strong relationships with clients, fostering trust and confidence in the bank''s ability to handle their financial needs securely.
- Conducted thorough investigations of any suspicious activity or potential fraud, safeguarding the bank''s assets.
- Trained junior tellers on best practices for accurate cash counting and secure storage to minimize errors.
- Assisted in the development of training materials for team members, emphasizing accuracy, safety, and attention to detail in all aspects of vault operations.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in transactions.
- Enhanced vault security by implementing advanced surveillance systems and conducting regular audits.
- Implemented detailed inventory control protocols, accurately tracking all incoming and outgoing currency shipments from the vault.
- Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
Education
High School Diploma -
Booker T. Washington
Atlanta, GA05.2002
Skills
Cash handling expertise
Security Protocols
Regulatory knowledge
Banking Software Proficiency
Audit Compliance
Currency Verification
Delivery planning
Customer service and support
Cash counting
Shipment Audit
Positive Attitude
Customer Service
Problem-Solving
Reliable and Responsible
Customer service excellence
Team Leadership
Cash handling and management
Vault Monitoring
Timeline
Lead Vault Teller
Loomis Armored
01.2013 - Current
High School Diploma -
Booker T. Washington