Janina Ansley
Summerfield,FL
Summary
With a proven track record at TD Bank NA, I excel in customer service and problem-solving, enhancing customer satisfaction and loyalty. My leadership significantly reduced operational costs and customer complaints by fostering teamwork and implementing efficient solutions. Skilled in Microsoft Office, I prioritize effective workflow management and relationship building.
Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
1
1
Certification
Work History
Customer Service Manager
Publix Supermarkets Inc
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Deli Manager
Publix Supermarkets Inc
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Teller
TD Bank NA
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Teller Manager
TD Bank NA
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Reduced operational costs by identifying areas for improvement in workflow efficiency and resource allocation.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
Store Supervisor
TD Bank NA
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
High School Diploma -
South Plantation High School
Plantation, FL06.1998
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Customer relations
- Decision-making
- Complaint resolution
Certification
Notary
Timeline
Customer Service Manager
Publix Supermarkets Inc
Deli Manager
Publix Supermarkets Inc
Teller
TD Bank NA
Teller Manager
TD Bank NA
Store Supervisor
TD Bank NA
High School Diploma -
South Plantation High School
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