Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Janina Beltran

Brooklyn ,New York

Summary

Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at Shake Shack. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage high-volume tasks while maintaining attention to detail, ensuring a positive experience for all clients.

Overview

2024
2024
years of professional experience

Work History

Team Member

Shake Shack
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Pharmacist

Syep
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.

Custodian

SYEP
06.2023 - 08.2023

Education

Lyons Community School
Brooklyn, NY

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Sales and marketing
  • Budgeting and finance
  • Verbal and written communication
  • Workflow optimization
  • Hospitality and accommodation
  • Multitasking
  • Time management
  • Task prioritization
  • Heavy lifting
  • Money handling
  • Leadership qualities
  • Flexible schedule
  • Cleaning
  • Cash handling

Timeline

Custodian

SYEP
06.2023 - 08.2023

Team Member

Shake Shack

Pharmacist

Syep

Lyons Community School

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Janina Beltran