Janina Puspos
Reno,NV
Summary
Successful at tracking shipments, updating records and maintaining open communication with international offices and export authorities. Good documentation, multitasking and organizational skills.
Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Experienced with managing international shipments and ensuring compliance with trade regulations. Utilizes strong organizational skills to coordinate logistics and streamline processes. Track record of effective communication and vendor relationship management. With comprehensive background in managing import and export logistics. Successfully coordinated shipments, ensuring timely delivery and compliance with international trade regulations. Demonstrated expertise in customs documentation and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Import/Export Coordinator
Hamilton Company
07.2017 - Current
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Routed, rated and quoted international air export shipments per month.
- Tracked and traced air shipments in order to maintain current status information.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Coordinated with freight forwarders to expedite international shipments.
- Coordinate and completes consolidated shipment from different warehouse to one warehouse and ensures that all orders are shipping together.
- Developed strong relationships with customs brokers, facilitating faster clearance of goods.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Examined cargo and freight shipments to check goods' condition.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
ASSISTANT SUPERVISOR OCEAN IMPORT OPERATIONS
GLOBAL CARGO CONNECTION
10.2012 - 03.2017
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with managers to develop service improvement initiatives.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Validated load plans, cargo cleanliness and transportation documentation. Retrieved stored items and traced lost shipments, when necessary.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Hospitality And Tourism Management
DE LA SALLE UNIVERSITY
CAVITE PHILIPPINES2012
High School Diploma -
ROGATIONIOST COLLEGE
CAVITE PHILIPPINES2007
Skills
Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Management skills
Problem-solving
Time management
Transferable skills
Adaptability & Flexibility
Attention to Detail
Collaboration & Teamwork
Creativity & Innovation
Independence
Education and Training
other,other
Timeline
Import/Export Coordinator
Hamilton Company
07.2017 - Current
ASSISTANT SUPERVISOR OCEAN IMPORT OPERATIONS
GLOBAL CARGO CONNECTION
10.2012 - 03.2017
Bachelor of Science - Hospitality And Tourism Management
DE LA SALLE UNIVERSITY
High School Diploma -
ROGATIONIOST COLLEGE
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