Janina Smith
Plantation,FL
Summary
Dynamic Cash Coordinator with proven expertise in data collection and exceptional interpersonal abilities honed at Universal Orlando. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in critical thinking and effective communication, ensuring compliance and optimizing team effectiveness.
Overview
1
1
year of professional experience
Work History
Cash Coordinator
Universal Orlando
05.2023 - Current
- Effectively managed over revenue and team member affairs.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Interdiscplinary Studies
University of Central Florida
Orlando, FL05-2022
Skills
- Data Collection
- Interpersonal abilities
- Excellent communication abilities
- Active listening strengths
- Problem-solving abilities
- Customer Service
Accomplishments
- Supervised team of 20 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Cash Coordinator
Universal Orlando
05.2023 - Current
Bachelor of Arts - Interdiscplinary Studies
University of Central Florida
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