Miracle Bradley
Orlando,FL
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
Work History
Cash Coordinator
Universal Orlando Resorts
07.2019 - Current
- Acts as a advocate between Team Members & Management when needed.
- Completes daily task of opening the venue & making sure cash is placed where it is needed.
- Complete spot audits on tills.
- Complete closing task such as pulling the money, safe drops and nightly consolidation.
- Conducts Team Member lead ops.
SAE
Universal Orlando Resorts
08.2023 - 10.2023
- Opened & close the venue as a manager on duty
- Assisted team members when needed during shifts
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Took care of ordering product for the venue.
Call Center Representative
Mears Transportation
09.2018 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Manager
Walmart
06.2016 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Took care of the front end of the store along taken care of employees and their needs.
- Assisted in making schedules for the front department end.
- Took care of necessary refunds & money transfers.
Education
High School Diploma -
Winter Park High School
Winter Park, FL06.2016
Skills
- Excellent communication abilities
- Data Collection
- Case Documentation
- Active listening strengths
Timeline
SAE
Universal Orlando Resorts
08.2023 - 10.2023
Cash Coordinator
Universal Orlando Resorts
07.2019 - Current
Call Center Representative
Mears Transportation
09.2018 - 07.2019
Customer Service Manager
Walmart
06.2016 - 08.2018
High School Diploma -
Winter Park High School