With 4 years in the food service industry and collectively 2 years of managerial experience I aspire to be a Restaurant Manager with Universal Destinations & Experiences Working for this company is what inspired me to go to school for Business and Management because I want to be the best I can be for that role I would love to learn and grow with this company for a very long time
Lily Rodriguez
Orlando,FL
Summary
Cash Coordinator at Universal Orlando Resorts with proven expertise in cash handling and team leadership. Enhanced operational efficiency through cash management processes and effective training programs. Recognized for exceptional communication and problem-solving skills, fostering a collaborative environment that improved team performance and Guest satisfaction. Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance Guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
4
4
years of professional experience
Work History
Cash Coordinator
Universal Orlando Resorts
01.2024 - Current
- Completed various administrative tasks such as sending and answering emails,planning and organizing daily operation, and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Participated in ongoing professional development opportunities to stay current on the best practices.
- Streamlined cash management processes by implementing efficient tracking and reporting systems.
- Provided training and guidance to junior staff members involved in cash management tasks, fostering team cohesion and skill development.
- Coordinated with multiple departments to ensure timely resolution of any issues impacting the smooth functioning of the organization's cash flow.
- Facilitated seamless integration of new technologies into existing workflows.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Elevated participant engagement by utilizing Universal's "Tell, Show, Do" training model.
- Trained and mentored multiple new personnel hired to fulfill various roles.
Associate Quick Serve
Universal Destinations & Experiences
01.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple positions simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service the day of and the next.
- Enhanced Guest satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring "H.E.A.R.T" method is followed.
- Worked with POS system (Clarity and Oracle) to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during peak hours for efficient workflow and excellent Guest experiences.
- Followed food safety and sanitation regulations, crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Following proper allergy protocol when notified by the Guest.
- Coordinated with kitchen staff to ensure timely delivery of orders.
- Used slow periods to restock supplies, ice, trays, and condiments.
- Followed FIFO protocols when organizing anything with a best by date.
- Filled hand washing log every 15 minutes.
Shift Leader
Firehouse Subs
10.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cash Handler
Morale, Welfare and Recreation Department
05.2021 - 08.2021
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Completed transactions, exchanges and returns to support payment processing.
Education
Associate of Arts - Business And Management
Eastern Florida State College
Cocoa, FL05-2026
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2023
Skills
- Excellent communication
- Adaptability and flexibility
- Leadership
- Transaction monitoring
- Cash handling expertise
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Planning and coordination
- Team management
- Professionalism
- Time management abilities
Interests
Timeline
Cash Coordinator
Universal Orlando Resorts
01.2024 - Current
Associate Quick Serve
Universal Destinations & Experiences
01.2024 - 12.2024
Shift Leader
Firehouse Subs
10.2022 - 08.2023
Cash Handler
Morale, Welfare and Recreation Department
05.2021 - 08.2021
Associate of Arts - Business And Management
Eastern Florida State College
High School Diploma -
Atlantic Coast High School
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