Janine Bills
Tullahoma,TN
Summary
Dynamic professional with a proven track record at United Health Care Group, excelling in customer relationship management and complaint resolution. Adept at leveraging data analysis to enhance service quality, while fostering positive customer interactions. Experienced educator skilled in lesson planning and curriculum development, creating engaging learning environments for middle school students.
Overview
23
23
years of professional experience
Work History
Customer Service for UnitedHealthCare
United Health Care Group
Eden Prairie, MN
09.2022 - 06.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Middle School Mathematics Teacher
Tullahoma City Schools
Tullahoma, TN
03.2002 - 05.2022
- Conducted small group instructional sessions for remediation or enrichment purposes.
- Assisted in coordinating extracurricular activities related to mathematics topics for middle schoolers.
- Maintained accurate records of students' academic progress and attendance.
- Utilized various teaching methods, such as discussion, demonstration, projects, games, and cooperative learning activities.
- Created an environment conducive to learning by establishing clear expectations for behavior.
- Compiled resources for use by other teachers when planning lessons or units related to mathematics topics.
Education
Master of Science - Administration Education
Tennessee Tech University
Cookeville, TN04-1990
Skills
- Customer relationship management
- Complaint resolution
- Data analysis
- Survey administration
- Digital communication
- Lesson planning
- Curriculum development
Timeline
Customer Service for UnitedHealthCare
United Health Care Group
09.2022 - 06.2025
Middle School Mathematics Teacher
Tullahoma City Schools
03.2002 - 05.2022
Master of Science - Administration Education
Tennessee Tech University
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