Janine Burris
Redondo Beach,California
Summary
Detail-oriented Customer Service Specialist with expertise in client communication, administrative support, and case file management. Proven ability to organize meetings and manage confidential information effectively.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Specialist
Fox Rothschild LLP
Los Angeles
03.2019 - Current
- Communicated with clients to gather information and provide updates on cases.
- Managed client inquiries and resolved issues through effective communication.
- Facilitated the scheduling of client meetings and appointments seamlessly.
- Coordinated schedules and meetings for attorneys and clients effectively.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Managed case files and maintained accurate records for attorneys.
- Processed billing statements and tracked expenses related to legal services.
- Prepared and processed expense reports for reimbursing attorneys.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Updated databases with new information received from attorneys or clients.
- Organized legal documents in company filing systems and databases.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Drafted legal documents and correspondence for various practice areas.
- Ensured confidentiality of client information throughout legal processes.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
Executive Assistant (Litigation - Temporary)
Perkins Coie
Los Angeles
05.2019 - 06.2019
- Coordinated executive schedules and managed calendar appointments to optimize time and availability.
- Organized and streamlined complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepared detailed meeting agendas and ensured timely distribution to attendees.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized travel arrangements, including itineraries and accommodations for executives.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to emails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Handled confidential information with discretion and integrity.
- Maintained confidential files and documents with high attention to detail.
- Developed and maintained efficient filing and organization systems for records, reports, and documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated multiple schedules using an online calendaring system.
- Delivered optimal administrative, customer service and case management support.
- Prioritized and screened important calls to assist executives more efficiently. and spam calls to help executives prioritize specific clients and expedite daily operations.
Executive Assistant (Temporary)
Weintraub Tobin
Los Angeles, California
06.2018 - 03.2019
- Coordinated executive schedules and managed calendar appointments for attorneys to optimize time management and support strategic decision-making.
- Supervised executive and management calendars while allocating tasks to the administrative support team to ensure smooth operational flow.
- Monitored incoming emails and responded accordingly in a timely manner.
- Sorted and prioritized important calls for executives to streamline communication and ensure timely responses to priority clients. and spam calls to help executives prioritize specific clients and expedite daily operations.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed confidential information with utmost discretion and care. with discretion and integrity.
- Delivered optimal administrative, customer service and case management support.
- Prepared and organized legal documents and correspondence for client meetings.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Collaborated with various departments to ensure seamless office operations at the firm.
Executive Assistant (Temporary)
Greenberg Traurig
Los Angeles, California
03.2018 - 06.2018
- Coordinated executive schedules and managed calendar appointments for attorneys.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed sensitive documents with discretion with discretion and integrity.
- Prepared and organized legal documents and correspondence for client meetings.
- Facilitated communication between clients and legal teams to streamline responses.
- Facilitated communication between senior management and staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to email, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Maintained filing systems and electronic records for efficient document retrieval.
- Delivered optimal administrative, customer service and case management support.
Executive Assistant
Glass Malek LLP
Santa Monica
09.2015 - 03.2018
- Managed executive schedules and coordinated complex travel arrangements.
- Coordinated complex calendar of appointments, meetings, and travel arrangements for executive team to ensure optimal time management.
- Organized meetings, prepared agendas, and documented minutes for discussions.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Maintained confidential files and handled sensitive information securely.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to emails, letters and correspondence on behalf of executives.
- Arranged meeting and event logistics for senior management, ensuring seamless execution and calendar updates.
- Addressed high-priority issues with administrative discretion.
- Supported project management by tracking deadlines and deliverables, facilitating timely completion.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Filter important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Facilitated communication between senior management and staff.
- Delivered optimal administrative, customer service and case management support.
- Participated in frequent communication with other administrative team members, human resources and the finance department on special projects and events.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Performed data entry tasks in various software programs including MS Excel spreadsheets.
- Managed daily invoices, reports and proposals.
Executive Assistant
Suite 1050 Associates
Los Angeles
03.2013 - 09.2015
- Organized meetings, prepared agendas, and documented minutes for discussions.
- Managed emails, letters, and correspondence on behalf of executives to facilitate efficient workflow.
- Monitored incoming emails and responded promptly to ensure timely communication.
- Screened calls to prioritize high-value clients, enabling executives to focus on critical communications.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Maintained confidential files and handled sensitive information securely.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Handled confidential information with discretion and integrity.
- Delivered optimal administrative, customer service and case management support.
- Performed data entry tasks in various software programs including MS Excel spreadsheets.
Receptionist / Legal Assistant
Taylor Blessey LLP
Los Angeles , CA
11.2009 - 03.2013
- Coordinated appointment scheduling for attorneys and clients, optimizing daily workflows and minimizing wait times.
- Managed front desk operations, ensuring professional client interactions and efficient service.
- Answered multi-line phone system and directed calls to appropriate personnel.
- Welcomed visitors to the office, providing directions and assistance.
- Provided exceptional customer service to enhance client satisfaction consistently.
- Scheduled and confirmed appointments.
- Coordinated and scheduled client appointments to optimize time management. for clients, customers, and other visitors.
- Maintained organized filing system for client documents and correspondence, enhancing accessibility and compliance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed incoming and outgoing mail promptly for legal correspondence.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Assisted in preparing meeting rooms for client consultations and events.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Responded to inquiries from internal staff members regarding office operations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Verified visitors' identification cards before allowing access to the building.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed data entry tasks in various computer systems accurately and promptly.
- Developed and maintained a filing system for essential documents, improving office organization.
- Updated daily log book with information about visitors entering the premises.
- Scanned physical documents into electronic format for storage in a secure database system.
- Managed case files and maintained organized documentation systems.
- Assisted in the preparation of trial exhibits and evidence presentation.
- Maintained client confidentiality in all matters.
- Updated and recorded customer or client information to maintain accounts.
- Answered phones promptly while providing courteous customer service.
- Managed and responded to telephone calls, ensuring clear communication and assistance., meeting plans and conference organization requirements.
- Transmitted information or documents to customers through email, mailings or fax machines.
- Coordinated pick-up and delivery of express mail services.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted and processed incoming mail daily to ensure timely distribution. on a daily basis.
- Sorted and processed incoming mail daily to ensure timely distribution. on a daily basis.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed and responded to telephone calls, ensuring clear communication and assistance., meeting plans and conference organization requirements.
- Organized legal documents in company filing systems and databases.
Education
Bachelor of Arts - Organizational Communication And Public Relations
California State University, Los Angeles
Los Angeles, CA06-2008
Skills
- Client communication
- Client service enhancement
- Case file management
- Legal document drafting
- Invoice management
- Administrative support
- Meeting coordination
- Task coordination
- Attention to detail
- Problem solving
- Effective communication
- Written communication
- Team collaboration
- Confidentiality maintenance
- Client account support
Certification
- Notary Public
Timeline
Executive Assistant (Litigation - Temporary)
Perkins Coie
05.2019 - 06.2019
Customer Service Specialist
Fox Rothschild LLP
03.2019 - Current
Executive Assistant (Temporary)
Weintraub Tobin
06.2018 - 03.2019
Executive Assistant (Temporary)
Greenberg Traurig
03.2018 - 06.2018
Executive Assistant
Glass Malek LLP
09.2015 - 03.2018
Executive Assistant
Suite 1050 Associates
03.2013 - 09.2015
Receptionist / Legal Assistant
Taylor Blessey LLP
11.2009 - 03.2013
Bachelor of Arts - Organizational Communication And Public Relations
California State University, Los Angeles